Overview
Would you like to help enrich the lives of learners around the world
RM India (RM Education Solutions India Private Limited) is the India Delivery Center for UK based RM Plc. A leading supplier of technology and resources to the education sector, RM India helps deliver great education products and services that help teachers to teach and learners to learn. Our mission is to achieve growth by improving life chances of people. At RM India, we are driven by the potential of our business to touch lives and shape the future.
At RM, we've been pioneers of education technology since 1973. We provide technology and resources to the education sector, supporting over 20 million students and improving educational outcomes worldwide.
What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification; we partner with schools, examination boards, governments, and professional organizations globally to make learning more accessible, more engaging, and more impactful.
RM operates through three divisions: Assessment (digital assessment and marking solutions), Technology (managed services, hardware, and software for schools), and TTS (educational resources).
Visit us here to find out more: www.rmindia.co.in
We encourage early applications as the vacancy may close once the position has been filled or final interviews have been arranged.
Responsibilities
As a business, we want to help our customers to be more self-sufficient and to reduce their dependence on our support services. To do this, we are investing in providing support materials and training content through a self-service Knowledge Base that will be made available to all our customers. The Knowledge Manager is a key role supporting this strategy who will work alongside our Technical Authors, Product Trainers and our Digital Adoption Lead to ensure that the Knowledge Base and its content is aligned with our product development, accurate and accessible and delivers measurable value to our customers.
- Supports the Knowledge Base development and delivery strategy working with other internal
teams including Technical Authors, Product Trainers, and the ServiceNow development team and the Digital Adoption Lead.
- Supports documentation maintenance and release processes for product releases to ensure that high quality content is available to customers for new product releases working closely with the Technical Author team.
- Manages processes for making training videos available as part of the Knowledge Base, working closely with our Product Trainers.
- Works closely with our Service Now development team to support the delivery of improvements to the Knowledge Base including researching ServiceNow Knowledge Base functionality options that we may be able to benefit from.
- Responsible for maintenance of the Knowledge Base including quality checking and archiving.
- Responsible for maintaining starters and leavers access to the Knowledge Base following agreed processes and with guidance from the ServiceNow team.
- Responsible for agreed metric reporting to internal stakeholders to drive improvements and
measure customer engagement and internal activity.
- Documents Knowledge Base maintenance and management processes ensuring that these are reviewed and agreed with appropriate stakeholders.
- Works with internal support teams to identify and drive potential improvements and additions to the Knowledge Base and inputs into the Knowledge Base content backlog.
- Understands security and accessibility of the Knowledge Base and potential best practice
improvements and drives improvements working with internal teams and stakeholders.
- Supports the Technical Author team as an additional Technical Author as needed.
Experience
Exp:-3 +yrs
The Knowledge Manager needs to have a strong understanding of the full RM e-Assessment product portfolio and our Assessment customers so that we can develop and refine the information that we make available to our customers and how we present and publish content to meet customers needs. We recognize, however, that someone joining RM will not have prior knowledge of our products and our customers and so will be supported to develop this knowledge.
In Addition, The Knowledge Manager Will Demonstrate
- Strong communication skills
- Excellent written communication and presentation skills
- Ability to understand complex technical products and processes and to present technical
information in clear and concise forms suitable for a range of audiences
- Editing and proof-reading skills
- Research and analytical skills
- Design skills
- Ability to work collaboratively as part of a team and independently as a self-starter
- Flexibility and adaptability.
What's in it for you
At RM My Work Blend @RM provides office-based colleagues with multi location and hybrid working options to suit them. As well as your office base, you can spend a proportion of your time working at alternative locations, and with flexibility of hours, as appropriate to the role. We encourage you to discuss arrangements for this role with your potential line manager during the recruitment process. We expect how we make best use of hybrid working may continue to adapt as we adjust to our new ways of working.
As well as a competitive salary our core benefits package includes Group Health Insurance, Group Personal Accident, Group Term Life Insurance, Doctor consultation reimbursement, annually, Medical reimbursement, monthly/Qtry/Annual Rewards & Recognition program, Annual Salary Review & Bonus payouts, Children's Education Assistance Subsidy, Summer Vacation Scheme, Staff Children Engagement Programme, Knowledge Acquisition Subsidy, Transportation Subsidy, Birthday & Marriage gifts and Subsidized Technopark Club Membership. RM India also has a comprehensive Rewards & recognition program to recognize and reward employees. You could even earn yourself an extra bonus for successfully recommending a friend or family member for a position within RM.
To better reflect the society that we serve, we're committed to building a diverse workforce and creating an inclusive and welcoming environment for all. To achieve this, we create teams of talented people from different backgrounds and experiences and strive to be a business where our people can bring their whole selves to work, we also want to make the recruitment process as inclusive as possible for everyone. Should you require additional support with your application or through the interview process, please contact us at [Confidential Information]
