Consultant, I&O Operations, MIM
- Posted 12 days ago
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Job Description
Job Purpose and Impact
- Consultant, I&O Operations supports the reliability, stability, and continuous improvement with Cargill. Operating within the Major Incident Management and IT Service Management (ITSM) function, this role coordinates major incident response activities, facilitates service restoration, monitors operational performance, and partners with technical teams, vendors, and business stakeholders to minimize service disruptions. The role contributes to process governance, operational reporting, and continuous service improvement initiatives while ensuring effective communication during critical major incidents and infrastructure events.
- INCIDENT & MAJOR INCIDENT MANAGEMENT: Monitors, coordinates, and responds to infrastructure and application incidents, outages, and performance alerts, facilitating major incident processes, stakeholder communications, service restoration activities, and coordination across technical support teams.
- DOCUMENTATION, REPORTING & CONTINUOUS IMPROVEMENT: Documents incidents, preliminary trigger cause, resolutions, and operational trends; develops reports and service insights to support decision making, governance reviews, and continuous improvement initiatives.
- COLLABORATION & STAKEHOLDER ENGAGEMENT: Partners with vendors, service providers, technical teams, and business stakeholders to coordinate resolution activities, manage operational communications, and improve service reliability and user experience.
- SERVICE GOVERNANCE & PROCESS IMPROVEMENT: Supports operational governance activities by analyzing incident trends, identifying improvement opportunities, facilitating major incident reviews, and contributing to the enhancement of ITSM processes, controls, and operational effectiveness.5. MINIMUM & TYPICAL YEARS OF WORK EXPERIENCE: Minimum of 5 years of relevant work experience, typically reflecting 8–10 years of demonstrated experience in increasingly responsible operational and technology roles.
- Minimum of 5 years of relevant work experience, typically reflecting 8–10 years of demonstrated experience in increasingly responsible operational and technology roles.
More Info
Key Skills
Service Restoration
Process Governance
Operational Reporting
About Company
Skills:
Digital Advertising, Continuous Improvement, KPI Governance, Process Quality Management, Value Stream Mapping, Lean Six Sigma
Skills:
workspace management, Sql, Etl, Signavio Process Intelligence, data connections, Extraction, platform versioning, KPI models, custom dashboards, SAP Signavio Process Manager, API-based integrations, Transformation, Access Control, process governance
Skills:
Incident Management, Itil, Continuous Improvement, Documentation, Service Management
Skills:
Power Bi, Service Delivery, Field Operations, Process Improvement, Technical Training Mentoring, Technical Escalation Management, Excel Analytics, Cross-Functional Leadership, Customer Relationship Management, RCA Problem Solving, Documentation Knowledge Management, Operational Governance, Stakeholder Management, Data Analysis Reporting
Skills:
saml 2.0 , Kerberos, Ldap, SCIM, OAuth 2.0, Custom process orchestration, Policy-based access control, Attestation campaigns, User identity lifecycle management, Active Directory, Hybrid identity models, Identity lifecycle workflows, Compliance Management, OneLogin, Access certification, One Identity Manager, Role modeling governance framework, Azure AD Entra ID integration, REST-based integrations, IT Shop request approval workflows