Consultant

Job Description

• Provide individual/group counselling and support to our corporate clients.
• Maintain prompt and accurate documentation of client case files, including all necessary administrative tasks, follow-up, referrals, and recording responsibilities related to cases managed or referred.
• Manage the EAP Plus Hotline / Emergency Hotline and undertake duties on a weekly rotational basis.
• Provide case management and liaison with affiliates and various parties in providing end-to-end support of EAP Plus services.
• Provide crisis intervention and support during critical incidents in the workplace.
• Develop, prepare training materials and conduct training sessions on mental health, wellness or other related topics.
• To assist in client relationship management to develop and manage business relationship with existing corporate clients and new prospects.
• Act as the Account Manager or coordinator for the assigned accounts in India when necessary.
• Collect market information and reflect client feedback to support the company's business planning activity

Job Requirements

• Master's degree holder or equivalent in Counseling, Clinical Psychology or related disciplines
• With 3-5 years of working experience related to counseling, preferably in a corporate or EAP setting
• Strong analytical and quick problem-solving skills
• Excellent organization, interpersonal and communication skills
• Detail-minded and able to work across a diverse array of internal teams
• Good command in spoken and written English