Consultant

L2/L3 Backup Support Engineer (PPDM & Veritas NetBackup) Offshore / Onsite

Role Overview:

The L2/L3 Backup Support Engineer will provide day-to-day operational support for backup environments, focusing on monitoring, issue resolution, and ensuring backup integrity.

Key Responsibilities:

- Monitor PPDM and Veritas NetBackup backup operations.

- Investigate and resolve backup failures and job errors.

- Assist in the transition of SQL backups to PPDM.

- Perform routine maintenance and first-level troubleshooting.

- Generate operational reports and escalate critical issues to L3 teams.

- Support cross-skilling initiatives for L1 and other team members.

Required Skills:

- Hands-on experience with PPDM and Veritas NetBackup.

- Knowledge of SQL database backup processes.

- Strong analytical and troubleshooting skills.

- Ability to work in a structured, SLA-driven support environment.