Pinnacle Group exists to connect people with opportunity. For the last 25 years, we've done exactly that by living our core values of putting people first, delivering excellence in all we do, and giving back to the communities in which we live and work. We are a leading workforce solutions company supporting the talent needs of global leaders in financial services, technology, communications, utilities, and transportation and we are one of the largest women and minority-owned companies in our industry. Our team of service-driven, energetic, and diverse professionals is well-respected in our industry and our leadership team is aligned and focused on taking the company to the next level. If you're looking for a new opportunity where you can truly make a difference, we hope you'll apply for a position with us.
Job Summary
- Manage and support consultants throughout the assignment lifecycle, including onboarding, active assignment engagement, and redeployment coordination.
- Oversee redeployment efforts to minimize bench time and improve overall consultant utilization across client accounts.
- Track and report key performance metricsincluding minimum bench time thresholds, redeployment speed, and consultant availabilityto drive operational excellence.
- Partner with recruiters and account managers to align open client roles with available consultants and anticipate future demand needs.
- Serve as the primary point of contact for consultants, providing communication, career guidance, performance support, and issue resolution.
- Monitor timesheet activity to ensure consultants maintain maximum allowable productivity and compliance with internal and regulatory requirements.
- Collaborate with immigration and compliance teams to maintain accurate documentation and adherence to H1B and employment-related regulations.
- Identify opportunities to streamline processes, improve consultant engagement, and enhance redeployment outcomes.
- Contribute to long-term program growth, including the potential to build and lead a team or expand the function's scope as business needs evolve.
Qualifications
- 7+ years of experience in IT staffing, contingent workforce programs, consultant management, or a related function.
- Strong familiarity with H1B program requirements, immigration documentation, and relevant employment regulations.
- Demonstrated success managing consultant relationships, redeployment processes, and compliance-driven workflows.
- Excellent communication, interpersonal, and relationship-building skills with the ability to partner across diverse internal teams.
- Highly organized, detail-focused, and capable of managing competing priorities in a fast-moving environment.
- Proficiency with spreadsheets, CRM/ATS tools, dashboards, and other standard business systems.
- Experience operating in high-volume staffing or contractor management environments is strongly preferred.
