Company Summary
As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com
Business Summary
Deltek Professional Services mission is to deliver solutions that help our customers connect and automate the project lifecycle that fuels their business. Our group is responsible for assisting our global clients as they become new members of Deltek's Project Nation by applying professional services proven methodology in areas such as systems design, configuration, testing, training and solution documentation. We are a group of passionate, driven and collaborative individuals who pride ourselves on delivering best-in-class services to a diverse set of customers.
Position Responsibilities
Implement and manage a large volume portfolio of key customer accounts
- Responsible for optimal solution design and ensure it meets the client's business
needs
- Work closely with stakeholders within each customer account to identify their
workflow processes and business challenges to create a Business Requirements
document and project plan with the goal of a successful implementation of their
chosen Replicon solution
- Oversee successful implementation/configuration of Replicon's product suite for
each customer account by closely working with business analyst
- Develop a strategy for each engagement by identifying their critical success criteria,
measurable milestones, potential risks, and recommended plan of action
- Work collaboratively with internal resources keeping the best interests of the
customer (technical support, engineering, sales, etc.) and meeting project timelines
- Participate in project planning activities, including defining detailed project
tasks/activities
- Ensure 100% quality on each delivery using standard testing methods, validation,
and user acceptance testing
- Translate the functional and technical requirements into business document.
Responsible for preparing test scripts; training materials and maintaining required
checklists
- Responsible for overall project management, stakeholder management and
customer management
- Consistent engagement with various levels such as PMO, C Levels, IT, Operation
heads at the customer end during engagement
- Share best practices by providing not just product consulting but also a touch of
business consulting (as required) based on the domain, industry, or region of the
customer
Qualifications
Bachelor's Degree or equivalent work experience in the software industry
- PMP, ITIL certification is a plus
- Overall 5 years of strong consulting, customer delivery, Implementation experience
of business software such as ERP, CRM, Payroll, HRIS, SAAS applications is a plus
- Excellent business acumen and experience dealing with challenging situations
- Experience working and communicating with C level executives and HR/Payroll
heads
- Experienced in handling multiple complex engagements simultaneously
- Experience implementing multiple project configuration set up, with proven
incorporation of structured planning and testing processes
- Expertise in setting and managing customer expectations at enterprise level
- Expertise in business processes, knowledge on system development, process
improvements
- Expertise in gathering business requirements, process flows and use cases
- Expertise with modelling and mapping as-is and to-be business processes.
- Engaged in integration touch points and understanding of emerging technologies
- Excellent verbal an
Position Type
FT
Travel Requirements
10%
Applicant Privacy Notice
Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you (Personal Data) to administer and evaluate your application. We are the controller of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this Employment Candidate Privacy Notice . Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process. 
