Proactive Hardware & Software troubleshooting on End User Deviceso Analysis of trends and recording current health status of end user deviceso Identification where and when the issue occurred and how many users are impactedo Analysis of the events in timeline to identify root causes of issues very quicklyo Cooperation with various technical teams on root cause analyses and remediation planso Resolution of issues discovered.o Documentation of findings and recommendations
Reporting
Supporting & troubleshooting the Nexthink solution components. Focus on administration, operations and maintenance of Nexthink hardware and software
Providing input for collector packaging and assisting in deployment scenarios
Perform ongoing maintenance, check the platform availability
Maintaining customer specific EUCA documentation updated
Creation and maintenance of Investigations, Services, Alerts, Metrics, Scores & Campaigns etc. on Nexthink tool
Recommending automation candidates and actively supporting EUCA Service Development in the area of development/testing/implementation of new remediation scriptsRequired skills - Very good knowledge of MS Windows OS administration- Strong analytical skills, hands-on experience with an analytical toolset preferably Nexthink- Experience with analyzing system logs, events and monitoring alerts- Experience with diagnosing, resolving, and delivering root cause analysis for automatic alerts, issues and incidents.- Knowledge of PKI and PowerShell scripting will be a plus- Experience with troubleshooting, diagnosing and fixing OS and AD related issues- Experience with administration & troubleshooting of Microsoft Suite, Intune- Experience with identifying & investigating reoccurring issues and working with responsible support groups on addressing them (e.g. Network, SCCM, Security, Service Desk, Onsite Support)- Knowledge of ITIL Processes- Very good verbal and written English, capability to understand and write technical documentation.- Proactive attitude, ability to work independently as well as in the team.
