- Responsible for Operational Stability Sabre Applications
- Provides requirements/monitors System Performance and Capacity Monitoring
- Leads Incident Management and is responsible for driving incidents to resolution.
- Responsible for Production Readiness/Production & for Operational Documentation
- Advising and collaborating with our architecture and product development team on technical hardware and software issues.
- Manages outage and emergency situations with datacenter and application staff
- Ensuring platform availability and addressing operational issues as they arise in accordance with internal and customer SLA's
- Knowledge resource on multiple projects/initiatives across the company for a variety of internal/external customers
- Coordinating infrastructure maintenance and upgrades with our Application teams
- Maintain platform and applications documentation and document Runbooks
- Work on automation of operational procedures and workflows with prior scripting experience
- Develop instrumentation for aiding monitoring and to action alerts received in OCC.
- Work with operational team(s) and systems owners in identifying opportunities of automation.
- Work in shifts with 24/7 support environment
- Respect and apply the Sabre ITIL processes & Respect of Service Levels
EXPERIENCE: Minimum 2-3 years related experience in Command Center or NOC environments
- Understanding of Operations and Platform Support in Dev Ops
- Knowledge in IT Service Management and ServiceNow
- Strong background in working in a critical production support 24x7 environment.
- Strong background in technical support and L1 support.
- Excellent written and verbal communication skills
Nice To Have
- Experience with supporting platforms in SAAS environments
- Experience with Cloud hosted applications such as AWS, Google, Azure
- Experience with Windows, Linux, RedHat trouble shooting
- Experience in working with technical teams and OEM vendors for support
EDUCATION: Bachelor's degree or equivalent and 2-3 years of similar work experience.
