Responsibilities
General
Providing administration assistance in the operational management of a large complex client portfolio or multiple smaller portfolios under guidance from a senior colleague.
Liability and Payments
Verification of rates bills issued by billing authorities against data held in GLHIMSin respect of properties throughout England, Wales, Scotland and Ireland.
Resolving queries where rates bills are not verified, which may involve assistance from a senior colleague.
Liaising with billing authorities to correct matters relating to occupational changes, changes to the rating list and exemptions and reliefs.
Ensuring all portfolio movement is actioned appropriately.
Obtaining information from clients and responding to queries.
Refunds
Prepare and submit formal refund requests to relevant billing authorities.
Maintain regular communication with billing authorities to monitor progress of refund recovery and escalate delays to the account manager.
Track and chase outstanding refunds to ensure timely resolution.
Maintain accurate records of all refund claims, correspondence and outcomes, including updating data where refunds are received and case closed.
Reporting
Assisting in delivering accurate reports to clients and senior management.
Meeting all KPIs as set out in Client Contracts and Service Level Agreements to agreed deadlines and to standards agreed with the Client Director and Line Manager.
Other Duties
Assisting with Client Monies tasks when appropriate.
Accurate and timely execution of duties.
Records are kept up to date and all annotations made to ensure transparency.
Contributing to client satisfaction.
Prioritisation of incoming workload and managing deadlines and key dates.
Raising any changes required to client data or procedure manuals to senior colleagues.
Accurate and timely checking of rate demands, recording of details on GLHIMS.
Escalating any issues that may result in recovery action to senior colleagues or line manager.
Ability to recognise potential opportunities for rate savings for clients.
Completes own work under minimal supervision/guidance in accordance with work instructions and client procedure manual.
Qualifications
Knowledge
An understanding of business rate legislation and significant case law.
Able to compare information in rate demands to GLHIMS for verification and,
where demands do not match GLHIMS, able to understand why this is the case.
Experience working with billing authorities or similar public sector bodies.
Skills
High attention to detail and ability to manage multiple cases simultaneously.
Good numeracy skills.
Good interpersonal skills in dealings with clients and colleagues and able to
present themselves well in meetings.
Proficient in the use of desktop software and Microsoft Office.
An ability to recognise opportunities and when it is appropriate to refer to
colleagues to progress opportunities for rate savings for clients.
An ability to recognise when a matter should be escalated to a more senior
member of the team for assistance.
Comfortable and working independently and as part of a team.
BGV:
- Employment with WSP India is subject to the successful completion of a background verification (BGV) check conducted by a third-party agency appointed by WSP India.
- Candidates are advised to ensure that all information provided during the recruitment process including documents uploaded is accurate and complete, both to WSP India and its BGV partner.
About Us
WSP is one of the world's leading professional services consulting firms. We are dedicated to our local communities and propelled by international brainpower. We are technical experts and strategic advisors including engineers, technicians, scientists, architects, planners, surveyors and environmental specialists, as well as other design, program and construction management professionals. We design lasting solutions in the Transportation & Infrastructure, Property & Buildings, Earth & Environment, Power & Energy, Resources and Industry sectors, as well as offering strategic advisory services. Our talented people around the globe engineer projects that will help societies grow for lifetimes to come.
With approximately
4,000 talented people across 3 locations (Noida, Bengaluru & Mumbai offices) in India and more than
73,000 globally, in 550
offices across 40 countries, we engineer projects that will help societies grow for lifetimes to come.
At WSP we draw on the diverse skills and capabilities of our employees globally to compete for the most exciting and complex projects across the world and bring the same level of expertise to our local communities. We are proud to be an international collective of innovative thinkers who work on the most complex problems. Unified under one strong brand, we use our local expertise, international reach and global scale to prepare our cities and environments for the future, connect communities and help societies thrive in built and natural ecosystems. True to our guiding principles, our business is built on four cornerstones:
Our People, Our Clients, Our Operational Excellence and Our Expertise.
www.wsp.com
We are
- Passionate people doing purposeful and sustainable work that helps shape our communities and the future.
- A collaborative team that thrives on challenges and unconventional thinking.
- A network of experts channeling our curiosity into creating solutions for complex issues.
Inspired by diversity, driven by inclusion, we work with passion and purpose.
Working with Us
At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you.
Our Hybrid Working Module
With us, you can operate in a flexible, agile, yet structured work environment and follow a Hybrid Work Model.
- Maximize collaboration.
- Maintain product quality and cultural integrity.
- Balance community, collaboration, opportunity, productivity, and efficiency.
Health, Safety and Wellbeing
Our people are our greatest asset, and we prioritize a safe work environment. Health, safety, and wellbeing are integral to our culture, with each of us accountable for fostering a safe workplace through our Making Health and Safety Personal initiative. Our Zero Harm Vision drives us to reduce risks through innovative solutions, earning recognition for our global health and safety practices with the prestigious RoSPA Health and Safety Awards for six consecutive years.
Inclusivity and Diversity
WSP India is dedicated to fostering a sustainable and inclusive work environment where our greatest strength - Our People -feel valued, respected, and supported. We ensure an unbiased approach in hiring, promotion, and performance evaluation, regardless of age, gender identity, race, religion, sexual orientation, marital status, physical ability, education, social status, or cultural background.
Imagine a better future for you and a better future for us all.
Join our close-knit community of over 73,300 talented global professionals dedicated to making a positive impact. Together, we can make a difference in communities both near and far.
With us, you can.
Apply today.
NOTICE TO THIRD PARTY AGENCIES:
WSP does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to WSP in the absence of a signed Service Agreement where WSP has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service. 
