Participates in the development and implementation of business strategies for the hotel which are aligned with Radissons overall mission, vision values and strategies
Develops and implements strategies for achieving individual catering sales goals
Monitors status regularly and adjusts strategies as appropriate
Achieves catering sales goals by developing and implementing sales strategies
Identifies potential key accounts (banquet and group) and develops strategies to prioritize and penetrate those accounts
Makes outside sales calls to prospective catering customers
Clarifies customer requirements and suggests alternative menus, themes, etc Prepares proposals for client which outline details of proposed functions; coordinates preparation of estimates with food and beverage and other departments if needed
Negotiates sale of catering sales functions
Conducts on-site client inspections to illustrate available services, know meeting and sleeping room set-ups and capabilities
Monitors customer satisfaction with catering business; follows-up with key contacts on a regular basis to assess satisfaction
Ensure all materials used are in accordance with brand standards
Maintains proper flow of information to sales team, reviews work file of assigned accounts communicates clients requests to all departments in an effective and timely manner
Works with sales team for additional business opportunities as appropriate
Assists in reviewing the function book and conducts evaluation of releasing or finalizing functions
Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
Performs other duties required to provide the service brand behavior and genuine hospitality
Adheres to hotel policies and procedures
Keeps immediate Manager promptly and fully informed of all problems or unusual matters of significance
Maintains a high standard of personal grooming at all times in order to represent the Hotel in the best possible manner, reflecting the public role of the position
Develops and participates in Hotel promotions as required
Be familiar with objectives, strategies, action plans and other marketing related information contained within the Hotel annual business plan
Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position
Maintains a favorable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment
At all times projects a favorable image of the Hotel to the public
Skills
Minimum one three years hotel catering or convention experience
Local market knowledge preferred
Proficient computer skills including Microsoft Office suite
