Concierge

JOB DESCRIPTION

Position - Concierge - I

Location : Andheri

Role Purpose:

Resolve customer queries on calls and e-mails, complaints, problems and transactions coherent with agreed service standards and policies.

Co-ordinate with the relevant departments towards resolution of customers case. Essential Duties/Responsibilities:

Maintaining a positive, empathetic and professional attitude toward customers always.

Assisting HNI client with their request with an aim of providing best possible experience.

Processing bookings and making travel arrangements, hotel bookings & other additional on tour services.

Strong destination knowledge along with expertise in negotiating rates with suppliers.

Itinerary planning, product and brochure designing.

Coordinate service requests between customers, providers & internal operations team from first call to case closure

Should have experience in Voice & Chat Process

Ensure customer satisfaction and provide professional customer support and maintain relationship with customer.

Knowledgeable about Travel destinations, good at itinerary planning and adept at online software Knowledge, skills, and abilities:

Experience working with customer support.

Excellent verbal and written communication skills

Proficient in basic Microsoft applications

Good writing skills. Blogging or creative writing skills will be preferred.

People who like to read as a hobby, including fiction and non-fiction will be preferred.

Spoken Foreign Languages will be a bonus.

Good conversation skills. High level fluency in English can speak well and has good grammar and punctuation. Good typing speed.

Qualification: Full time- Minimum Graduation with top colleges is required

Experience: 6 months - 2 + years customer service/ referral specialist and/or International call center experience / Travel industry/ lifestyle services.

Job Type: Full Time (9 Hours shift- including break), Rotational Shift, weekly off