Job description
Compliance Manager
JOB PURPOSE
The Compliance Manager is responsible for setting up the right structure and governance to ensure that TaskUs comply with its clients contractual requirements. This will include the strategy and implementation by driving key qualitative, performance initiatives through the consolidation and development of comprehensive Audit and Compliance Services for all compliance and improvement activities within one of TaskUs's top strategic accounts to effectively impact customer results favorably. This role will lead and manage the strategy and performance of the Audit and Compliance segment of our strategic account team, ensuring the successful delivery of audit and compliance reports, the carrying out of internal audits, the hosting of auditors during external audits, and establishing and ensuring adherence to regulatory compliance controls regularly.
KEY ACCOUNTABILITIES & DELIVERABLES
- Work with multiple teams to establish, implement and monitor compliance programs per client requirements and applicable laws and regulations
- Provide adequate resources and training to its team members in furthering the knowledge of individuals regarding compliance (e.g. training and/or certifications)
- Leading the audit & compliance team to ensure effective remediation of audit findings, if any
- Ability to maintain a good working relationship with clients, auditors, department stakeholders and internal team members
- Provide timely assessment on contractual, financial or legal implications of changing policies or practices that might lead to non-compliance
- Work with other departments to effectively and efficiently address non-compliance issues
- Develop and oversee control systems to prevent or deal with violations of legal guidelines and internal policies
- Evaluate the efficiency and effectiveness of controls and improve them continuously
- Advise senior leadership and management teams on business operations relating to investment, risks and policy development where necessary
COMPETENCIES AND QUALIFICATIONS
- Minimum of 3 years of audit experience; at least two of those years focused on contractual compliance
- Ability to handle confidential information with a high level of responsibility and integrity
- CPA or a certified compliance professional is a plus, but not required
- Legal background and previous studies in law are a plus, but not required
- Strong knowledge and understanding of relevant legal and regulatory requirements, such as PCI DSS, ISO 2700x, ISO 223001, SOC 2, SOX, HIPAA, and Data Protection
- At least 2 or more years of experience in people management
- Excellent interpersonal and communication skills for effective cross-function collaboration
- Attention to detail, critical thinking and problem-solving skills
