We are looking for a Community Relations Specialist to foster strong connections between the brand and its audience. This role focuses on building meaningful online and offline communities and strengthening customer engagement.
Key Responsibilities:
- Manage and interact with community members on social media, forums, and groups
- Address comments, messages, and queries efficiently
- Promote positive dialogue and enforce community guidelines
- Organize and execute campaigns, initiatives, and events to engage the community
- Collaborate with marketing and support teams for aligned communication
- Track community sentiment, feedback, and engagement levels
- Share insights from the community with internal stakeholders
Requirements
- Bachelor's degree in Marketing, Communications, or related field
- 25 years of experience in community engagement, social media, or customer-focused roles
- Strong verbal and written communication skills
- Familiarity with community platforms and engagement tools
- Professional handling of conflict, criticism, and sensitive interactions
- Excellent organizational and relationship management skills
Benefits
Performance-linked incentives
Opportunities for learning and career growth
Professional development and advancement
