Community Operations Manager Global Gaming Playtester Network

About Lysto

Lysto is the Player Experience (Px) platform for game studios, helping teams understand player behaviour through playtests, surveys, interviews, and gameplay insights.

Our global playtester network powers the research behind these insights.

Role Overview

We are looking for a Community Operations Manager to build and scale Lysto's global playtester network.

You will be responsible for recruiting, onboarding, and engaging playtesters across markets, ensuring the right players participate in the right studies at the right time.

This role combines community building, operational execution, and engagement strategy.

Key Responsibilities

Own the lifecycle of Lysto's global playtester community

Recruit and onboard new playtesters across priority markets

Design engagement programs to drive participation and retention

Ensure sufficient playtester supply for ongoing research projects

Track and improve community metrics such as participation rate, no-shows, and engagement

Work closely with research, operations, and sales teams to meet project requirements

Build communication frameworks and engagement initiatives for the community

Identify and implement improvements to community workflows and processes

Required Qualifications

26 years of experience in community operations, user operations, marketplace supply, or program management

Experience managing user communities, creator ecosystems, or large user groups

Strong communication and engagement skills

Excellent organizational and operational problem-solving abilities

Comfortable working in fast-paced startup environments

Proficiency with Excel / Google Sheets for tracking community metrics