Innerspace Coworking is actively seeking a friendly, analytical, and detail-oriented person to be the face of one of our centres in Kochi for the role of Community Manager/Centre Manager. You will help us grow the community by creating a great member experience while executing sales and operational tasks with excellence. This is your opportunity to take ownership and responsibility of a mission-driven business with the complete support and expertise of central management team.
Responsibilities:
- Manage daily operations and coordinate with internal teams (marketing, accounts, housekeeping, tech support, etc.)
- Create a friendly environment to facilitate high member satisfaction.
- Be knowledgeable about Innerspace's membership contracts and guidelines, as well as federal, state, and local laws that manage the work environment.
- Conduct tours of the premise for prospective members
- Be responsible for achieving sales objectives, occupancy rates etc. Assist the senior community manager in achieving the same.
- Build a quarterly calendar of coworking events that engages all stakeholders
- Oversee new member onboarding and member-exit tasks.
- Plan and launch community initiatives to create connections between members of different organizations. This might include targeted member introductions, recommending possible mentor matches, running networking events, and managing communications within the space and through digital vehicles.
- Seek out information about the business and objectives of tenant organizations and their individual members
- Resolve issues between members quickly and in a manner that diffuses tension
- Foster a sense of inclusivity where fresh ideas are welcome
- Maintain a positive relationship with key vendors and the landlord
- Manage all building operations to the satisfaction of members
- Maximize uptime and availability of key facilities assets like the Wifi network, kitchen, printers/copiers
- Keep members aware of facilities issues that may impact them
- Utilize a variety of coworking software applications to manage the space and membership
- Make recommendations to the management about new features or perks that will entice members
- Submit maintenance tickets for repairs to the facility and key equipment
Requirements:
12 years of experience in hospitality, marketing, or customer-facing roles
Responsible, honest, and self-driven
Great with communication, multitasking & problem-solving
Bonus points if you have skills in content creation or social media
If you love connecting with people, organizing experiences, and leading from the front, this role is for you.
