Community Hub Manager

The Opportunity:

As a Community Hub Manager, you'll be at the heart of exciting and lively workspaces, interacting daily with a diverse mix of multi-national companies, entrepreneurs, and seasoned professionals. This position will give you the opportunity to dive deep into member experience and center management while exploring creative ways to boost revenue. Your dedication and enthusiasm will pave the way for you to become a key facilitator within our community, possibly managing multiple centers across the city. You'll also get to channel your inner events expert, planning and executing memorable gatherings that bring our members together. In this role, you'll play a vital part in shaping a thriving community, driving its growth and success every day!

Reporting to

Senior Director - Strategy

Roles and responsibilities:

The ideal Hub Community Manager is someone who embodies the Dextrus Edge ethos of empathy, care, and love, consistently providing service that makes members feel valued and supported. You will lead by example, balancing operational excellence with the human side of the business, ensuring our members have a space where they can thrive. A focus on attention to detail, professionalism, and continuous improvement will guide your approach to both team leadership and operational strategy. Above all, you will have a passion for creating dynamic, balanced workspaces where people feel inspired and energized every day.

Community Engagement & Elevated Hospitality Experience:

• Member Relations: Learn and imbibe the Dextrus Edge philosophy where you ensure every guest and member interaction is underpinned by empathy, care, and professionalism, fostering a warm and welcoming environment.
• Event Planning: Organize workshops and networking events that promote collaboration and community, using feedback to enhance future experiences
• Feedback & Adaptation: Collect and analyse member feedback to continuously improve services and strategies.

Team Training & Development:

• Team Training: Implement training programs for new and existing staff to equip them with essential skills.
• Mentorship: Provide support and mentorship, encouraging professional growth and leadership within the team.
• Performance Reviews: Conduct regular assessments to offer constructive feedback for team development.

Standard Operating Procedures (SOP) Creation & Management:

• SOP Development: Create and maintain SOPs for consistent and efficient operations.
• Training on SOPs: Ensure team members are trained on these procedures to uphold quality standards.
• Continuous Improvement: Regularly review and update SOPs based on feedback and best practices.

Center Management:

• Daily Operations: Oversee daily operations, ensuring smooth functioning and resource management.
• Budget Monitoring: Assist in budget planning and monitor expenses to maintain financial health.
• Quality Control: Ensure cleanliness and safety standards are met, addressing issues promptly.

Partnerships & Business Development:

• Strategic Partnerships: Identify and establish partnerships that enhance member experiences and support growth.
• Client Relations: Build strong relationships with members, meeting their needs and exploring additional service opportunities.

Reporting & Analytics:

• Performance Tracking: Monitor member engagement and financial metrics,
• preparing reports for management.
• Data-Driven Decisions: Use analytics to inform decisions and adjust strategies accordingly.

In this dynamic role, you'll manage daily operations while building a vibrant community and ensuring an exceptional member experience. Your leadership will be key to the center's success!

• Graduation or Post-Graduation in Business Administration, Hospitality Management, or a related field. Minimum of 15 years of experience in community engagement, coworking center management, or related fields, with a background in real estate, hospitality, or coworking environments.
• Proven track record in leading and mentoring teams, with a focus on training and development.
• Strong understanding of facility management, customer service, and business operations.
• Excellent interpersonal skills with a talent for building relationships and engaging diverse stakeholders.
• Proficiency in analyzing feedback and data to inform decision-making and strategy adaptation.
• Ability to resolve conflicts and enhance member satisfaction through innovative solutions.
  

What are we looking for

Dextrus looks for people with an entrepreneurial spirit and a never-say-die attitude. We look for tenacity with sincerity. We are interested in people who are self-organized, independent, solution-driven, and hands-on. You try to find opportunities in every encounter keeping the whole network in mind and hungry to deliver results. We welcome applicants of all backgrounds irrespective of gender, sexuality, caste, class, ideology, and ability and strive to provide a safe workspace for all. If you are a differently-abled applicant and would like someone to contact you about application support

• Proactive People Person: Energetic and detail-oriented, with a genuine passion for creating amazing experiences for our members.
• Diverse Profile: Flexible and adaptable, able to work with different teams to ensure projects run smoothly and on time.
• Self-Starter: Independent and self-motivated, you take the initiative and own your responsibilities with confidence.
• Creative Thinker: A natural problem solver, quick to adapt and find solutions to challenges as they arise.
• Effective Communicator: Fluent in English with strong verbal skills, you excel at building connections and maintaining a professional demeanor.

About The Company:

Dextrus creates shared work spaces with the single focus of creating the right work environment to enable people to be the best at what they do. Work the way you want is our motto, a range of areas such as a private office, open desks, a library, phone booths, lounges, etc. give you the flexibility to choose your space of work. With us, you get the whole office and not just your desk.

Our 24x7 centers balance utility with style. We have invested in the things that matter; from

acoustic design to tech infrastructure balanced with stylish architectural design, all of which

help give the workspace a sense of prestige and make it an address on the map of Mumbai.