Community Engagement Executive

Who We Are

Saras AI Institute is the world's first US-approved, online, AI-exclusive degree-granting institution. We are on a mission to make world-class AI education accessible to learners globally — and the people who make that experience truly special are our Community Engagement team.

What This Role Is About

Simply put — you will be the person our learners turn to.

From the moment a learner joins Saras, you will be their guide, their support system, and their biggest cheerleader. You will make sure they feel welcomed, stay engaged, and successfully complete their programs. This is not a behind-the-desk role — it is a people-first role where your energy, empathy, and ownership directly impact how thousands of learners experience Saras.

What You Will Do Day to Day

Welcome & Onboard New Learners

• Lead orientation sessions for each new cohort so learners feel confident and excited from day one.
• Have 1:1 introductory conversation with learners to build early trust and belonging.

Build Genuine Relationships

• Stay in regular touch with learners through check-ins.
• Listen to their challenges and provide personalized support — whether it is academic, technical, or motivational.

Keep Learners on Track

• Spot learners who may be falling behind or disengaging — and step in before it becomes a bigger issue.
• Help resolve practical concerns like platform access or payment queries.
• Work towards keeping program completion rates at 85% or above.

Manage the Learner Community

• Keep the community platform active, positive, and inclusive.
• Moderate discussions and make sure every learner feel heard and respected.

Organize Engaging Events & Sessions

• Plan and host webinars, workshops, and cohort activities that keep learners motivated and connected.
• Drive consistent participation so no learner feels left behind.

Keep Learners Informed

• Send weekly updates, reminders, and motivational nudges to keep learners on track.
• Make sure communication is clear, timely, and helpful — never overwhelming.

Track What Is Working

• Monitor engagement numbers, retention trends, and learner feedback.
• Turn those insights into practical improvements for the learner experience.

What We Are Looking For

Must Haves:

• 2–4 years of experience in EdTech, learner success, student experience, or community management.
• Experience working with global cohorts — especially across US time zones.
• Strong communication skills — you can connect with people from all walks of life.
• High empathy — you genuinely care about the people you work with.
• Comfortable hosting and moderating virtual sessions and events.
• Basic ability to track and analyze engagement data.
• Proficiency in PowerPoint and Excel.
• A proactive, ownership-driven mindset — you do not wait to be told what needs fixing.

Good to Have:

• A degree in Communications, Marketing, Education, or a related field.
• Community Management certification.
• Hands-on experience with AI tools.

You Will Thrive in This Role If:

✅ You are a natural connector — people feel at ease around you instantly.

✅ You are equally good at big-picture thinking and day-to-day execution.

✅ You are someone who takes problems personally and solves them proactively.

✅ You are comfortable in a fast-moving startup environment where things change quickly.

✅ You genuinely believe that a great learner experience can change someone's life.

This Probably Is Not for You If:

❌ You prefer purely backend or analytical roles with minimal human interaction.

❌ You are not comfortable working across time zones or with global audiences.

❌ You need a highly structured environment with defined processes for everything.