House of Shipping provides business consultancy and advisory services for Shipping & Logistics companies. House of Shipping's commitment to their customers begins with developing an understanding of their business fundamentals. We are hiring on behalf of one of our key US based client - a globally recognized service provider of flexible and scalable outsourced warehousing solutions, designed to adapt to the evolving demands of today's supply chains.
We are hiring for a globally recognized U.S. based service provider that delivers warehousing solutions designed to meet the dynamic needs of today's supply chains.
Job Title: Analyst, Customer Communications (Commercial)
Job Profile: Analyst, Customer Communications Department: Commercial Organization
Job Summary
Client is seeking a detailed-oriented and creative Analyst, Customer Communications, to support our business narrative and significantly impact our commercial success.
As a key member of the Commercial organization, you will collaborate with cross-functional teams and external resources to execute Creative Strategy, produce strategic messaging, and develop high-quality communication collateral. This work is primarily focused on Proposal Building and developing presentations for sales, serving as the central driver for our Sales Content Development. This role centers on bringing our value proposition to life through clear, consistent, and creative content, while enforcing Branding and Design standards.
You will assist in the creation and editing of essential brand assets and content, support the execution of communication strategies, and work closely with product, sales, and senior leadership to articulate Client's value proposition and demonstrate the transformative impact of our AI-powered fulfillment solutions.
The Robotic Logistics Platform Built for Tomorrow
Client delivers the first commercially available Robotic Logistics Platform, combining advanced robotics, AI-enabled software, and a nationwide fulfillment and transportation network. This powerful system grants brands and retailers instant access to Fortune-10 grade capabilities with unmatched flexibility.
Responsibilities
Creative Strategy & Planning
- Assist in the execution of comprehensive communications strategies aligned with business objectives, sales goals, and overall brand vision.
- Conduct market research and competitive analysis to provide insightsfor the refinement of existing communications.
- Track and compile key performance indicators (KPIs) for communication activities and assist in reporting on their effectiveness to leadership.
Content & Messaging
- Support the creation and editing of high-quality communication collateral, including strategic documents required for Proposal Building and Sales Content Development.
- Draft and edit essential brand assets and content including video, infographics, and dynamic sales presentations.
- Maintain and organize the sales repository is organized and accessible within workflow tools, coordinating with the Process Improvement team to facilitate efficient Sales Content Development.
- Collaborate with product and engineering teams to help translate complex technical information into clear, benefit-driven content for a B2B audience.
Brand & Awareness Support
- Serve as a brand coordinator, ensuring consistency in messaging and visual identity across all materials.
- Support the coordination of production resources to capture images and videos that reinforce brand storytelling.
- Fulfill requests for branded materials and assist in sourcing, ordering, and managing inventory of branded merchandise.
Collaboration
- Foster strong relationships with sales, engineering, operations, and executive teams to ensure communications efforts are integrated and effective.
- Support senior leadership and the Lead in articulating Client's value proposition through prepared materials and presentations.
Work closely with senior leadership to articulate Client's value proposition and demonstrate the transformative impact of our AI-powered fulfillment solutions.
Qualifications
Education:
- Bachelor's degree in Communications, Graphic Design, Marketing, or a related field is preferred.
Experience:
- 2+ years of experience in content communications, with a focus on creating B2B sales enablement and marketing collateral.
- Proven ability to craft creative, storytelling copy and choose effective visuals for a C-level executive audience.
- Strong understanding of complex sales cycles in a B2B environment.
- Strong project management skills: ability to multi-task and manage multiple projects simultaneously.
- Prior experience with a supply chain, material handling, or robotics company is preferred.
Technical Proficiency:
- Exceptional written and verbal communication skills, including interviewing, writing, and editing; ability to articulate complex technical concepts to diverse audiences.
- Advanced proficiency in Microsoft PowerPoint, Word, Excel, and SharePoint.
- Experience with communications platforms (e.g., HubSpot, Marketo, Pardot) and CRM systems (e.g., HubSpot, Salesforce) is strongly preferred.
- Experience with project management tools (e.g. Click-Up, Monday, Smartsheets)
- Experience with Adobe Creative Suite (Photoshop, Illustrator, InDesign) and creating conceptual graphics/slides to concisely communicate key ideas and themes is preferred.
