About This Role
Wells Fargo is seeking a...
In This Role, You Will
- Support internal and external customers with inquiries and complaints regarding loan servicing needs
- Monitor loan system and resolve customer issues, and process complex transactions online
- Perform moderately complex administrative, transactional, operational and customer support tasks
- Act as primary loan servicing contact that involve construction monitoring and disbursements
- Monitor collateral and preparing payoff letters, releasing collateral
- Audit loan systems of record for new loan setups, modifications and data input, and customer research and billing
- Receive direction from supervisors, and escalate non-routine customer concerns to experienced individuals
- Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
- Interact with internal customers
- Receive direction from leaders
- Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
Required Qualifications
- 2+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Required Qualifications For Europe, Middle East & Africa Only
- Experience in Commercial Loan Servicing, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications
Job Expectations
- Bills Payable / Bills Receivable prior experience
- Communication (Written and Verbal)
Reference Number
R-522728
