About Us
We're Reckitt, home to the world's best loved and trusted hygiene and health brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.
Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.
About Global Business Services
Behind our iconic power brands that touch millions of lives daily from Dettol and Lysol to Durex and Nurofen lies a dynamic and vital engine: Reckitt's Global Business Services (GBS).
Fuelled by a culture of positive energy and co-creativity - while learning together - OneReckitt GBS is at the forefront of our business, driving efficiency, standardisation, and innovation across our global operations. We're a fast-paced, purposeful team, constantly seeking to optimise our processes, leverage cutting-edge technology, and deliver exceptional value to every corner of Reckitt. We're not a traditional back-office function; we're a strategic powerhouse where diverse individuals with bright minds come together to solve complex challenges, shape future capabilities, and build a better global business that directly helps achieve Reckitt's mission.
About The Role
The Order to Cash (OTC) Analyst plays a critical role in ensuring financial accuracy, strong governance, and operational excellence across the OTC value chain within a global FMCG manufacturing environment.
You will manage core OTC pillars including Credit Management, Dispute & Deduction Management, and Trade Spend (Claims, Rebates, and Incentives) while working closely with Sales, Supply Chain, Finance, Market Teams, and Shared Services.
This role demands strong analytical capability, deep understanding of FMCG commercial processes, and the ability to manage complex multicountry operations with accuracy and timeliness. You will also contribute to process improvements, automation, standardization, and audit readiness while supporting Reckitt's commitment to operational discipline and financial integrity.
Your responsibilities
Approve credit limits per DOA and review customer credit risk.
Provide analytical support to Sales/Markets.
Ensure strong credit governance, compliance, and audit readiness.
- Dispute & Deduction Management
Review, validate, and close disputes/deductions; manage related accruals.
Handle escalations from billing, collections, and cash apps.
Publish AR ageing, DSO, NWC, and dispute trackers.
Support monthend close and resolve aged items with Sales/Finance.
Setup & Accruals: Set up rebates/promotions; create/review trade accruals and adjustments.
Claims: Manage endtoend customer claims; validate with agreements/data; ensure SLA adherence.
Rebates: Review rebate accruals, align with claims, monitor outstanding balances.
Incentives: Process sales incentives; validate performance data; publish trackers and maintain audit compliance.
- Governance, Compliance & Reporting
Ensure compliance with SOPs, controls, and audit requirements.
Support internal/external audits and drive process improvements.
Collaborate with global teams and service providers.
The experience we're looking for
- CA / CMA / CPA / CWA / MBA (Finance)
- 46 years of OTC experience
- FMCG & Manufacturing experience mandatory
The skills for success
- Strong understanding of endtoend OTC processes, including Disputes, Deductions, Trade Spend, Claims, Rebates, and Incentives.
- Solid accounting knowledge: accruals, revenue concepts, and provisions.
- Handson experience with SAP, HighRadius, TSM, and OTC/Trade Spend tools.Strong analytical, problemsolving, documentation, and control mindset.
- High accuracy and attention to detail; able to manage recurring deadlines.
- Experience in shared services and multicountry finance operations.
- Deep understanding of FMCG commercial processes (trade schemes, promotions, rebates).
- Effective communication and strong stakeholder management across Sales, Supply Chain, Finance, and Shared Services.
- Able to work independently, manage complexity, and resolve issues quickly
What we offer
With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way.
We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.
Equality
We recognise that in real life, great people don't always tick all the boxes. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you.
All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.
