EQUIPE CONTAINER SERVICES INDIA PRIVATE LIMITED is a subsidiary of WillScot.
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About The Job:
We are seeking a results-driven and strategic Manager Collections to lead our GCC's collections team based at Pune. In this role, you will oversee daily collections operations, drive reductions in outstanding receivables, and support financial performance through improved DSO and cash flow. You'll collaborate cross-functionally with key departments to ensure a smooth billing and payment experience for our customers in United States, Canada, and Mexico.
What You'll Be Doing:
Key Responsibilities
- Lead, mentor, and manage GCC's collections team providing direction, setting goals, and conducting performance evaluations.
- Drive achievement of collection targets, manage Days Sales Outstanding (DSO), and minimize bad debt reserves.
- Monitor accounts receivable aging reports and implement proactive measures for overdue accounts.
- Mentor and train collectors on collection activities via calls and emails to recover past-due balances and handle escalation calls or whenever the customer seeks supervisory intervention.
- Review/ Approve or deny Repo Requests and bad debt write-off requests.
- Monitoring delinquency rates and coaching collectors on ways to decrease their delinquency rates
- Collaborate with Customer Operations and Cash Application teams to ensure a seamless end-to-end invoicing and payment process.
- Manage customer invoice portal access, submit electronic invoices, and complete required onboarding documentation.
- Assist in the development and enforcement of collections strategies, policies, and best practices.
- Support month-end and year-end close processes, including reconciliations related to AR and collections.
- Identify and lead automation and process improvement initiatives for the collections function.
- Prepared and ready to jump in to support the team and to assist customers in case of call overflow (queue, repo's, bad debt, auctions)
- Periodically handle special assignments and projects assigned by the Director of Credit & Collections or the Credit Manager
Supervisory Responsibilities:
- Supervise a staff of up to 10 direct employees and up to 35 indirectly.
Education And Qualifications:
- Bachelor's degree in finance, Accounting, Business Administration, or a related field.
- 12+ years of experience in credit and collections, with a focus on B2B accounts, with a minimum of 3 years in a proven leadership/managerial role
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and make decisions in a fast-paced environment.
- Experience of working in a Global Capability Center/ GCC/ shared services, would be an added advantage.
