Collections Manager

Mahindra & Mahindra Financial Services Limited (Mahindra Finance), a part of the Mahindra Group, is one of India's premier non-banking finance companies, catering primarily to rural and semi-urban markets. With over 10 million customers, an Asset Under Management (AUM) of over USD 11 Billion, and a presence in 4,80,000 villages and 7,500 towns, Mahindra Finance is a leader in vehicle and tractor financing, as well as offering products like Fixed Deposits and SME Loans. Its commitment to sustainability is highlighted by being the only Indian NBFC listed on the Dow Jones Sustainability Index in the Emerging Market Category in 2019. The company operates through over 1,369 offices and includes subsidiaries in insurance broking, rural housing finance, and mutual fund investment management, further expanding its services across India and internationally through a joint venture in the U.S.

This is a full-time, on-site role for a Collections Manager, located in Jamshedpur. The Collections Manager will be responsible for monitoring overdue accounts, developing strategies to handle delinquent payments, negotiating payment plans with customers, and working closely with internal and external stakeholders to ensure timely collections. The role requires maintaining accurate records of collections activities, preparing reports for management, and contributing to operational efficiency by implementing best practices in debt recovery. The Collections Manager will also ensure compliance with company policies and relevant regulations.

• Proficient in Debt Collection strategies, Negotiation skills, and Customer Relationship Management
• Strong Analytical Thinking, Problem-Solving, and Decision-Making skills
• Knowledge of Financial Services, Compliance Regulations, and Industry Best Practices
• Proven leadership and Team Management capabilities, including the ability to mentor teams
• Proficiency in using financial software and tools, coupled with solid reporting and documentation skills
• Excellent communication, interpersonal, and customer service skills
• Minimum of a Bachelor's degree in Finance, Business Administration, or a related field
• Experience in collections or credit management is highly desirable
• Familiarity with regional languages and knowledge of local demographics is an advantage