Collections Manager

Department: Finance

Location: Bangalore

Description

We're looking for a hands-on Collections Manager who thrives in afast-paced environment and is excited to take ownership of our collections function. This is not just a management role--you'll be in the trenches with your team, driving collections, solving problems, and building processes that scale.

You'll lead a high-impact team, work cross-functionally, and play a critical role in improving cash flow while delivering a great customer experience.

Key Responsibilities


1. Own Collections End-to-End:

• Drive collections on outstanding receivables and reduce aging across global portfolios.
• Lead daily outreach efforts and ensure timely follow-ups on overdue accounts.
• Dive into billing discrepancies, resolve disputes, and unblock payments.
• Oversee payment reconciliations and ensure clean, accurate records.
• Ensure timely issuance of customer statements.

2. Lead & Build a High-Performing Team:

• Manage, mentor, and grow a team of collections specialists over multiple shifts and schedules.
• Set clear goals, track performance, and keep the team accountable.
• Coach team members on negotiations, customer conversations, and problem-solving.
• Build a culture of ownership, urgency, and continuous improvement.

3. Collaborate & Solve Problems:

• Partner closely with Sales on credit holds and customer escalations.
• Work with Finance and Accounting to ensure smooth reconciliation and reporting.
• Act as the bridge between customers and internal teams to resolve issues quickly.

4. Improve & Scale Processes:

• Bring structure to collections processes and enforce best practices.
• Identify inefficiencies and implement smarter, faster ways of working.
• Ensure compliance with internal policies and external regulations.

5. Use Data to Drive Decisions:

• Track key metrics like aging, recovery rates, and team performance.
• Maintain accurate documentation of collection activities.
• Use insights to continuously improve collections efficiency andcash flow.
  
  

Skills, Knowledge and Expertise

• 4-6 years of experience in collections / accounts receivable preferably in a US-based organization.
• 1-2 years of experience leading or mentoring a team.
• Strong communication and negotiation skills-you know how to get things done.
• High attention to detail with a problem-solving mindset.
• Comfort working with data, systems, and fast-moving environments.
  
  

Benefits

• You'll have real ownership and the ability to make an impact from day one.
• Work with aglobal, high-performing team in a fast-growing company.
• Learn fast, grow fast, and take on new challenges as we scale.
• A culture that values action, innovation, and collaboration.
  
  
  

About BrivoBrivo and Eagle Eye Networks have come together to create a category-defining, cloud-first platform at the intersection of AI and the physical world. Our mission is simple and ambitious: to make physical spaces safer, smarter, and more autonomous—from single-site businesses to global enterprises.

As the unified global leaders in cloud-based access control and video surveillance, we provide a comprehensive digital foundation for the built environment. By combining Brivo's pioneering building access platform with Eagle Eye's AI-powered video management system (VMS), we have created a system of intelligence that protects over 600 million square feet across 90+ countries. Every door, camera, and credential in our ecosystem acts as a real-time sensor, leveraging AI to prevent incidents, improve operations, and enable entirely new workflows across sectors, including commercial real estate, retail, healthcare, education, and critical infrastructure.

With a global footprint spanning headquarters in Bethesda, Maryland, and Austin, Texas, and international offices in Amsterdam, London, Bangalore, and Tokyo, we are leveraging our open APIs and cyber-secure cloud infrastructure to reshape the future of physical security. Join us as we build the world's most robust platform for video intelligence and smart space automation. Learn more at www.brivo.com.

Brivo is an equal employment opportunity employer and values diversity. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law. If you require reasonable accommodations during the application or interview process, please inform us.