Key Responsibilities:
Collections & Recovery Management:
- Oversee and manage debt collection activities to ensure timely recovery of outstanding payments.
- Monitor delinquent accounts and drive effective resolution strategies to minimize losses.
Strategy & Process Improvement:
- Develop and implement strategies to improve collection efficiency and reduce delinquency rates.
- Continuously enhance collection processes and ensure operational effectiveness.
Performance Monitoring & Reporting:
- Track collection performance and generate regular MIS reports for senior management.
- Analyze trends and recommend actions to improve recovery rates.
Customer Negotiation & Resolution:
- Negotiate payment plans, settlements, and restructuring options with customers.
- Ensure customer interactions are handled professionally while balancing recovery objectives.
Compliance & Governance:
- Ensure adherence to legal, regulatory, and internal compliance requirements in all collection activities.
- Maintain proper documentation and audit readiness.
Team Management & Training:
- Lead, train, and support the collections team to improve productivity and effectiveness.
- Drive performance management and capability development within the team.
