Collections Executive

Company Description

Kavisha Group is a prominent real estate developer based in Ahmedabad, renowned for delivering multiple landmark projects. We are committed to addressing the diverse needs of our customers and associates while offering luxurious amenities at affordable prices. Our team comprises skilled architects, engineers, consultants, masons, and professionals dedicated to maintaining the highest standards of construction quality. At Kavisha, we prioritize people-centric development and aim to shape dreams into reality through our exceptional projects.

We are looking for a competent Collection Specialist to contact clients and collect outstanding payments. You will struck a balance between maintaining trustful relationships, and ensuring timely payments.

Our Collection Specialist should exhibit professionalism and trustworthiness. You should have excellent communication and negotiation skills, as well as an ability to work independently.

Responsibilities:

Monitor accounts to identify outstanding debts

Investigate historical data for each debt or bill

Find and contact clients to ask about their overdue payments

Take actions to encourage timely debt payments

Process payments and refunds

Resolve billing and customer credit issues

Update account status records and collection efforts

Report on collection activity and accounts receivable status

Requirements and skills:

Proven experience as a Collection Specialist or similar role

Knowledge of billing procedures and collection techniques (e.g. skip tracing)

Familiarity with laws related to debt collection (e.g. FDCPA)

Working knowledge of MS Office and databases

Comfortable working with targets

Patience and ability to manage stress

Excellent communication skills (written and oral)

Skilled in negotiation

Problem-solving skills

High school diploma; Associate's/Bachelor's degree is a plus

Collection Executive duties and responsibilities:

Monitor accounts on a daily basis

Identify outstanding account receivables

Investigate historical data for debts and bills

Take actions in order to encourage timely payments

Process payments and refunds

Resolve billing issues

Resolve customer credit issues

Contact clients and discuss their overdue payments

Update account status records

Prepare and present reports on collection activities and progress

Collection Executive qualifications and requirements:

The collection Executive job description should contain the following requirements and qualifications:

Proven experience as a Collection Executive or similar role

Excellent knowledge of billing procedures

Knowledge of various collection techniques

Contact clients and discuss their overdue payments

Working knowledge of MS Office and databases

Comfortable working with targets

Knowledge of collection laws and regulations

Excellent communication and interpersonal skills

Problem-solving and critical-thinking skills