Location: South Delhi, Near Saket
Experience: 1-3 Years
Job Summary
We are looking for a proactive and detail-oriented CollectionExecutive to manage payment follow-ups, resolve billing issues, and maintain accurate customer records. The ideal candidate should have strong communication skills, basic finance knowledge, and the ability to work efficiently in a fast-paced environment.
Key Responsibilities
- Contact customers via phone, email, or written communication to follow up on outstanding payments.
- Negotiate payment plans or settlements in line with company policies and procedures.
- Maintain and update customer account information accurately in the collections database.
- Respond to customer queries related to billing issues, payment discrepancies, and account balances.
- Coordinate with internal teams such as Sales and Client Servicing to resolve billing disputes and customer concerns.
- Assist in preparing collection letters, statements, and other customer correspondence.
- Perform administrative tasks related to collections, including filing, data entry, and document management.
- Share regular updates and reports on collection status and progress with theCollections Manager or Supervisor.
Required Skills & Qualifications
- Proficiency in Microsoft Office, especially MS Excel and MS Word.
- Strong communication and negotiation skills.
- High attention to detail with accuracy in data entry and record-keeping.
- Ability to work independently as well as collaboratively within a team.
- Comfortable working in a fast-paced, deadline-driven environment.
Preferred Qualifications
- Prior experience in collections, accounts receivable, or finance-related roles.
- Basic understanding of invoicing and payment processes.
