Company Description
Kotak Mahindra Group, established in 1985, is one of India's leading financial services conglomerates. It became the first non-banking finance company in India to convert into Kotak Mahindra Bank in 2003, receiving a banking license from the Reserve Bank of India. The Group provides a wide range of financial services, including commercial banking, stock broking, mutual funds, life insurance, and investment banking. With a robust distribution network across India and international offices in financial hubs like London, New York, Dubai, and Singapore, Kotak Mahindra Group continues to cater to the diverse needs of individuals and businesses.
Role Description
This is a full-time on-site role located in Gurgaon for a Collection Team Leader. The Collection Team Leader will supervise and guide the collection team to meet objectives, manage debt collection activities, and ensure timely recovery of overdue payments. Additional responsibilities include monitoring team performance, maintaining customer relationships, and addressing escalated issues effectively and professionally. The role will require ensuring compliance with bank policies and regulatory guidelines while managing daily operations efficiently.
Qualifications
- Strong Analytical Skills to evaluate and interpret financial data and collection metrics.
- Proven experience in Debt Collection and resolving outstanding payments effectively.
- Excellent Customer Service skills and the ability to maintain positive client relationships.
- Fundamental understanding of Finance principles and procedures.
- Demonstrated Team Leadership skills with the capacity to motivate and guide team members.
- Effective communication and problem-solving abilities.
- Bachelor's degree in Finance, Business Administration, or a related field is preferred.
