Collection Support Executive_Goregaom

Job Description

Job Purpose

To manage the collections process for a set of delinquent accounts within a location, working with non-performing defaulting borrowers to create optimum recovery solutions.

Job Context & Major Challenges

Job Context/ Job Challenges:
Organization Context
Aditya Birla Finance Limited (ABFL) is a lending subsidiary of Aditya Birla Capital Limited. ABFL is registered with RBI as a Systematically Important Non-Deposit accepting Non-Banking Finance Company (NBFC). ABFL is one of the top private diversified NBFCs in India. As of 31-Dec'20, ABFL has a pan-India presence with 91 branches and a lending book of Rs. 45,560 Crores.

ABFL offers end-to-end lending solutions to a diverse set of customers - Retail, HNI, MSMEs, and Mid & Large Corporates through secured as well as unsecured loan products. The diverse range of lending products includes Retail Small Ticket Secured and Unsecured Loans, Unsecured Personal Loans, Unsecured Business Loans, Health & Education Loans, Digital B2B2C and B2B2B Small Ticket Loans, Small Business Secured Loans, Loans Against Property (LAP), Lease Rental Discounting (LRD), Construction Finance (to Real Estate Developers), SME Loans, Capital Markets Loans (Loan Against Shares), Supply Chain Finance, Mid and Large Corporate Loans, and Infrastructure Finance loans. ABFL also has a Wealth Management division.

ABFL is rated AAA by India Ratings, ICRA and CARE (reaffirmed in 2020). ABFL secured the ABG Business Excellence Award in 2017 (Silver), and 2015 (Bronze), and multiple other Awards on forums like CII

Business context:

The Risk & Compliance is engaged in formulating credit risk policies for all ABFL businesses, carries out risk assessment of credit proposals, obtains credit decisions from Credit Committees, monitors credit exposure and carries out recovery of over dues. It formulates risk policies in association with Central Risk, ABFSG for overall risk management in ABFL.

Credit / Loan proposals prepared by Business Credit team are critically analyzed from credit risk perspective and the proposals along with Risk Assessment Sheet are put upto to Credit Committee for approval. While carrying out critical evaluation of the credit proposal the function also carries out evaluation of the risk mitigants in the credit proposal like the nature and the quality of the collateral, adequacy of the collateral, acceptability of the collateral given the regulatory and the compliance needs.

The Risk & Compliance function carries out monitoring of client wise exposure and portfolio exposure to identify early warning signals of stress and to minimize NPAs. Currently monitoring is done in association with Business Teams as RMG does not have presence at Branch level. It carries out over due loan recovery from defaulting clients in coordination with Business Teams.

Job Context:

. To enable enhanced business profitability through the effective management of the delinquent portfolio of Retail Lending Loans in the City / Cities managed
. To achieve the desired collections efficiencies across products managed
. Ensure that adequate Collections Intensity of follow up is executed for all Delinquent accounts
. Continuously review the location portfolio and report Early Stress Accounts / Potential Delinquent customers to ACM/ RCM / Head - Collections & RISK team.
. Ensure that all Collections Activities are properly documented in the form of Collections Trails
. Ensure that all Collections Processes & Risk Governance Mandates rolled out are completely adhered to at each location.
. Negotiate on critical delinquent accounts and obtain repayments to minimize losses.
. Liaison with Legal / law enforcement agencies for speedy recovery of delinquent/write off cases.
. Provide feedback on the effectiveness of Collections Strategies formulated and implemented.
. Coordination with legal team for all collection's legal cases.

Key Result Areas