Reporting to: Team Leader
Purpose of the Role:To ensure collection efficiency, contributing to company's overall growth.
Role Description:-
- Responsible to call customer and remind for payment.
- Responsible to act as a bridge between field executives and team leaders
- Responsible for constantly follow up
- Arrears payment Work consistently to rectify billing error
- Responsible for Analysis and feedback of unpaid accounts Follow up for reactivation of
- inactive accounts.
Key Result Areas:
To contribute towards company's profitability by ensuring 100% collection both in terms of customer and value resulting to a sustained business with desired customer satisfaction.
Education:
- Should have Graduate or equivalent degree
Work Experience:
- Should have minimum of 1-6 years of relevant work experience in Retention role (English Voice process)
- Should have experience in Tele calling, Customer Care or taking calls - Outbound & Inbound. (Voice process)
- Should have experience handling MIS or strong experience with MS excel, MS word
- Should possess excellent communication and interpersonal skills.
