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Collection, recovery & Sales Officer

Jana Small Finance Bank
Purba Bardhaman
0-2 Years
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  • Posted 24 days ago
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Job Description

Description

We are seeking a motivated Collection, Recovery & Sales Officer to join our team in India. The ideal candidate will have 0-2 years of experience in collections or sales, and will be responsible for recovering outstanding debts while maintaining positive customer relationships.

Responsibilities

  • Conduct collection calls to recover outstanding debts from customers.
  • Manage and maintain customer accounts and ensure all records are up to date.
  • Develop and implement effective collection strategies to reduce outstanding balances.
  • Coordinate with the sales team to identify potential upsell opportunities during collection calls.
  • Prepare and submit regular reports on collection status and recovery efforts to management.
  • Assist in resolving customer disputes and provide exceptional customer service.
  • Maintain compliance with all relevant laws and regulations related to debt collection.

Skills and Qualifications

  • Bachelor's degree in Finance, Business Administration, or related field.
  • Strong communication and negotiation skills.
  • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
  • Familiarity with collection software and databases is a plus.
  • Ability to work independently and handle multiple tasks.
  • Strong analytical and problem-solving abilities.
  • Customer-focused with a strong sense of empathy and professionalism.

More Info

Job Type:
Permanent Job
Industry:
Banking
Role:
Direct Sales Agent/Commission Agent
Function:
Sales/Business Development
Employment Type:
Full time
Open to candidates from:
Indian

About Company

Jana Small Finance Bank

Jana Small Finance Bank, formerly known as Janalakshmi Financial Services, is headquartered in Bengaluru. Established in 2008, it became the largest Micro Finance Institution (MFI) in India and gained global recognition for its innovative work in advancing financial inclusion. In 2015, it was among the ten financial institutions to receive in-principle approval from the Reserve Bank of India (RBI) to set up a Small Finance Bank. Jana received its final banking license in April 2017 and began banking operations on March 28, 2018. Under the leadership of its MD & CEO, Ajay Kanwal, the bank aims to become the leading inclusive, digitised bank serving all segments and communities in aspirational India.
Post-transition, Jana Small Finance Bank has been enabling its existing customer base of 4.5 million across 19 Indian states to access formal banking services. As of March 31, 2018, the bank had a Capital Adequacy Ratio (CAR) of approximately 35% and a loan book of INR 76 billion. With an ambitious target to add four million more customers by 2020, the bank has been rapidly expanding its footprint by converting microfinance storefronts into full-fledged bank branches, aiming to have 500 operational branches across 19 states by the end of 2019. The bank employs around 15,000 people, and its senior management brings an average of over 25 years of experience in the banking and financial services sector. Jana Small Finance Bank is regulated by the Reserve Bank of India.

Job ID: 119028527

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Last Updated: 12-03-2026 03:53:39 AM
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