Collection Process Executive

Fusion CX is at the forefront of transforming customer experiences by combining innovative technology with personalized human interactions. Our AI-driven tools and analytics empower teams to anticipate and meet customer needs, while fostering meaningful engagement. Operating across 15 countries with 20,000 professionals, we deliver solutions tailored to industries such as BFSI, Healthcare, Retail, and Telecom. By integrating Generative AI, Machine Learning, and Automation, we ensure our clients remain competitive in an ever-evolving market. Join us in pioneering customer engagement through the harmony of human empathy and cutting-edge technology.

This is a full-time, on-site role for a Collection Process Executive located in Kolkata. The Collection Process Executive will be responsible for managing debt recovery processes, following up with clients for overdue payments, negotiating payment plans, and maintaining detailed records of all account activities. The role also involves ensuring adherence to company policies and regulatory guidelines while delivering excellent customer service during all interactions.

• Proficiency in customer interaction, communication, and conflict resolution skills
• Strong understanding of debt collection processes, policies, and payment reconciliation techniques
• Attention to detail and ability to maintain accurate records of account activities
• Time management and ability to meet deadlines in a fast-paced environment
• Familiarity with relevant regulatory compliance related to collections
• Experience with CRM software and basic accounting systems is advantageous
• High school diploma or equivalent; additional education or certifications in finance or customer service is a plus
• Ability to work as part of a team and independently while adhering to company standards