Company Description
Bajaj Finserv, established in April 2007 as part of the Bajaj Group, is one of India's leading and most diversified Non-Banking Financial Companies (NBFCs). With an expansive portfolio that includes lending, insurance, and wealth advisory, the company offers 24 products across 12 product lines. Bajaj Finserv operates with a mission to exceed expectations by achieving excellence in every aspect of its business. Its operations span the entire Indian subcontinent, making it an influential player in the financial sector.
Role Description
This is a full-time on-site role for a Collection Manager at our Nagaon location. The Collection Manager will oversee and manage a team to ensure timely collection of payments, address delinquent accounts, and achieve recovery targets. Responsibilities include monitoring collection processes, devising strategies to minimize default rates, maintaining customer relationships to ensure a positive experience, and providing regular reports and updates to senior management. The role requires leadership in handling escalations and training team members to ensure compliance with company policies and relevant regulations.
Qualifications
- Experience in collections and recovery operations, with a strong understanding of collection processes and best practices.
- Leadership skills, including team management, goal-setting, and performance monitoring.
- Strong analytical and problem-solving skills, with the ability to assess delinquent accounts and implement effective solutions.
- Customer relationship management and communication skills to address customer queries and maintain professional relationships.
- Familiarity with financial regulations and compliance requirements related to collections and lending operations.
- Proficiency in using collection management tools and software for tracking and reporting purposes.
- Bachelor's degree in Finance, Business Administration, or a related field. An advanced degree or professional certifications in financial management is a plus.
- Proven ability to meet deadlines and work under pressure in a target-driven environment.
- Work experience in the financial services or banking industry is highly desirable.
