COLLECTION EXECUTIVE

Job Summary

We are seeking a detail-oriented and proactive Collection Executive to join our team in the EdTech sector. The role involves managing and monitoring outstanding dues, following up with students/parents/institutions, ensuring timely fee collections, and maintaining healthy customer relationships while adhering to organizational policies.

Key Responsibilities:

● Contact students, parents, and institutions via phone, email, or in-person visits to follow up on pending payments.

● Ensure timely fee collection in line with company policies and monthly targets.

● Accurately maintain records of interactions, payment commitments, and follow-ups in the system/CRM. ● Address and resolve queries related to payments, receipts, or invoices.

● Handle calls politely and maintain an authentic, professional tone.

● Understand student needs, resolve concerns, and provide appropriate solutions.

● Manage high call volumes efficiently while ensuring quality communication.

● Communicate information clearly with a customer-focused and professional approach.

● Build and maintain positive customer relationships.

● Record details of conversations in spreadsheets and maintain an updated database.

● Demonstrate excellent communication and active listening skills with strong command of the English language.

● Exhibit strong multitasking, time management, and target-oriented abilities.

● Achieve individual targets while contributing to overall team goals.

Key Skills & Competencies:

● Strong communication.

● Ability to handle pressure and meet monthly targets.

● Customer-centric and empathetic approach.

● Good knowledge of MS Excel, Google Sheets, and CRM tools.

● Analytical mindset with attention to detail. Qualifications & Experience:

● Bachelor's degree in Commerce, Business Administration, or related field.

● 1–3 years of experience in collections, recovery, or tele-calling (preferably in EdTech, BFSI, or service industry).

● Freshers with strong communication skills may also apply.