Job Description
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Collection Executive manages the recovery of outstanding debts by contacting customers, negotiating payment plans, and maintaining accurate records to reduce company losses. They ensure compliant, timely payments through phone/email or field visits, requiring strong communication, negotiation, and conflict resolution skills to meet collection targets.
Expertia AIExpertia AI +4Key ResponsibilitiesDebt Recovery & Negotiation: Contact clients via phone, email, or in-person to secure payment or arrange installment plans.Account Monitoring: Track overdue accounts and proactively contact clients before debt becomes delinquent.Documentation: Maintain precise, up-to-date logs of all customer interactions, payments, and promises to pay in CRM or billing software.Conflict Resolution: Resolve client disputes regarding invoices or billing discrepancies.Reporting: Submit daily/weekly reports on collection progress and escalate complex, non-responsive cases to management.Compliance: Adhere strictly to company policies and legal regulations concerning debt collection practices. Expertia AIExpertia AI +6Required Skills and QualificationsExperience: Previous experience in, collections, finance, or customer service.Communication: Excellent negotiation, persuasion, and interpersonal skills.Technical Skills: Proficiency with CRM software, MS Office, and data entry.Analytical Skills: Ability to analyze accounts and identify trends in non-payment.Education: High school diploma or equivalent is required, with bachelor's degrees preferred in finance or business.Attributes: Persistence, patience, and the ability to handle high-stress situations. Expertia AIExpertia AI +4Field Collection Executive SpecificsTravel: Requires in-person visits to client locations for high-value or stubborn debts.Logistics: Requires a valid driver's license and local travel within the assigned area.
