To be successful as a Collaboration - CX Analyst you should have experience with:
- Execution of data extraction, cleansing and maintenance initiatives from a range of resources including internal systems, external data bases and market feeds such as tableau, service now, aternity and Excel.
- Development of data models, dashboards and reports to clearly communicate the key business KPIs, performance, trends, and relationships to various levels of management .
- Provision of responses and solutions to business requests for data analysis by building custom queries and reports to address specific questions and problems.
Some other highly valued skills may include:
- Continual improvement and automation of reporting and metric provision .
- Basic proficiency in data visualization to clearly communicate data and insights to senior audiences.
- Strong Excel and basic PowerPoint knowledge and skills to produce high quality material for senior audiences.
You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.
