Coach

About the Company:

Founded in 2019, Traya is one of India's largest digital health-tech platforms for haircare and hair loss. Our mission is to use technology to scale healthcare solutions to 520M+ Indians that are suffering from hair loss with a holistic 360-degree solution, which includes clinically proven, doctor-backed medicines, access to Traya doctors, personal hair coach, customized diet plans, and more!

Founded by Saloni Anand, a techie-turned-marketeer and Altaf Saiyed, a Stanford Business School alumnus, Traya sits at the forefront of the multi-billion-dollar hair care solutions category.

Having raised institutional capital from marquee VCs like Fireside Ventures, Kae Capital, Whiteboard Capital, Traya has more than 2.5L+ customers, with a 93% success rate and 30% MoM growth over the past year.

About the role :

As a Traya Coach, you will be the primary support partner for customers throughout their treatment journey. Your role is to communicate their recommended plan clearly, keep them motivated, address their questions, and ensure they feel supported and confident at every step.

This role is ideal for freshers or early-career professionals with strong communication skills and a customer-first mindset.

What You'll Be Doing

• Speak with customers to explain their recommended plan and next steps
• Provide ongoing support to help customers stay consistent
• Respond to customer queries across calls, chat, or messaging platforms
• Track customer progress and ensure timely follow-ups
• Share customer insights with internal teams to improve overall experience
• Deliver feedback with empathy, clarity, and professionalism

Who We're Looking For (Skills & Attributes)

• Excellent communication skills in English clear, confident, and structured
• Strong customer empathy and ability to build trust
• Comfortable using digital tools, CRMs, and messaging platforms
• Quick learner with strong follow-up and documentation discipline
• Organized, patient, and proactive in resolving customer concerns
• Prior customer support experience is a plus but not required

Good to Have

• Interest in customer experience, wellness, coaching, or service roles
• Experience in voice or chat-based support