Coach

Sage

Bengaluru, India

Fresher

Save

Posted a day ago
Be among the first 10 applicants

Early Applicant

Job Description

Job Description

Support Coach is essential in enhancing the performance and confidence of analysts within the Intacct Support team. This role fosters a culture of continuous learning and excellence in customer service by providing tailored coaching, tracking performance metrics, and setting clear objectives. By empowering analysts with knowledge and skills, the coach ensures they will deliver high-quality support.

Key Responsibilities

Key Responsibilities:

90% of your working week is protected to coaching, supporting our support analysts.
Review analyst performance identifying trends and areas for improvement to improve performance.
Deliver effective feedback establishing root cause, agreeing clear actions, setting SMART objectives and adhering to standards/processes.
To act as an effective role model, adhering to consistency guidelines, leading by example
Take responsibility for maintaining your own product and procedural knowledge.
Encourage analysts to take responsibility for their own actions, whilst dealing with a customer query and encourage them to exceed expectations when appropriate.

Skills, know-how and experience:

Must have:

Strong communicator, both verbal and written with the ability to give and receive structured feedback.
Ability to provide effective guidance and support to analysts.
Strong understanding of Intacct and related technologies to effectively coach and assist analysts.
Results oriented, highly organised and driven to succeed
Proficiency in analysing performance metrics and feedback to identify trends, strengths, and areas for improvement.
High level of customer focus
Influencing and negotiation skills

Competencies:

Customer Focused, at the forefront of providing service excellence.
Action Oriented, able to take on new challenges with enthusiasm.
Trustworthy, able to gain the confidence and trust of others easily and honour commitments.
Innovative, able to spot opportunities to do things better and share best practice.
Collaborative, building and maintaining strong working relationships and working with colleagues to meet shared goals.

More Info

Job Type:

Industry:

Function:

Employment Type:

About Company

SageJob Source: www.linkedin.com

Job ID: 148674821

Jobs by Skill - IT

Jobs by Skill - Non IT

International Jobs

Last Updated: 03-06-2026 07:07:00 PM

Homejobs in Bengaluru / BangaloreCoach

Similar Jobs

Senior Product Coach

Commonwealth Bank

Bengaluru, India

Skills:

product coaching, customer outcomes, outcome measurement, investment trade-offs, advanced discovery experimentation, Ai, commercial outcomes

Assistant Football Coach

whitefield football club & academy

1-3 yrs

Bengaluru, India

Skills:

AIFF ‘D’ AFC C Licence, Basic technical development, 1v1 skills, Small-sided games, Ball mastery, Coordination, Game-based learning, Grassroots coaching

JV Boys Basketball Head Coach - South Eugene High School

sales school

1-3 yrs

Bengaluru, India

Skills:

Possession of a valid Red Cross First Aid Certificate including CPR training, Successful completion of Concussion Management and other training courses required by the OSAA, Knowledge of policies regulations and procedures pertaining to interscholastic athletics, Knowledge of assessment techniques and monitoring strategies, Knowledge of athletic conditioning and care prevention of injuries, Understanding of child growth development and behavior, Ability to provide training and coaching through motivational techniques