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Fiche De Poste
Team Name: Brexit
Co-Ordinator
Shift Mid Shift/Flexible
Grade - 8
Job Summary
The Co-Ordinator will be responsible for executing daily, weekly, and monthly tasks within agreed deadlines. This position requires a thorough understanding of billing processes and coordination with the offshore team to ensure timely completion of all tasks within the Pune team's scope. The role involves handling UK/IE inbound calls related to billing queries, addressing CEC/IOLB queries, providing customer care services, processing adjustments, validating entries in the system, and offering inputs to improve overall process deliverables. The Co-Ordinator must work collaboratively within the team, demonstrate strong communication skills, and maintain accuracy and efficiency in all responsibilities.
Key Accountabilities
- Handle UK/IE inbound calls related to billing queries and provide exceptional customer care service.
- Perform discount calculations and ensure accuracy in billing processes.
- Utilize CEC Salesforce application for managing customer interactions and billing activities.
- Conduct audits of billing and various reports to ensure compliance and accuracy.
- Research customers shipping information to identify root causes of discrepancies.
- Apply problem-solving and analytical skills to determine appropriate corrective actions.
- Prepare detailed emails for documentation and communication purposes.
- Use various software packages to process invoice adjustments accurately.
- Proactively follow up with internal and external customers to prevent future discrepancies.
- Process corrections timely and accurately using established methods.
- Meet minimum acceptable requirements for both quantity and quality consistently.
- Provide customer-specific information and support as needed.
- Calculate and process large and complex adjustments with thorough reasoning and research.
- Europe Billing experience preferred.
Skills Necessary
- Excellent verbal and written communication skills for handling calls and drafting detailed emails.
- Ability to manage inbound calls and provide high-quality customer care.
- Analytical & Problem-solving skills.
- Must possess advanced reasoning and research skills.
- Decision making skills.
- Excellent typing speed for data entry.
- Must be customer focused.
- Need to comprehend and cater to respective email requests accordingly.
- Eye for detail and must meet stiff deadlines.
- Self-driven.
- Strong customer orientation to understand customer services issues.
- Knowledge of MS Office.
Type De Contrat
en CDI
Chez UPS, galit des chances, traitement quitable et environnement de travail inclusif sont des valeurs clefs auxquelles nous sommes attachs. 
