- Collaborating with Process Owner to Mature & Implement existing Processes.
- Maintaining a Complete, Correct and Compliant CMDB, which supports our Global teams and processes.
- Using specialist knowledge of the ServiceNow conceptual and logical data model including the ServiceNow Common Services Data Model (CSDM) to develop meaningful dashboards.
- Using SQL and Excel skills to Identify data trends which require focus from the data owners.
- Managing maintainable solutions for data requirements that:
- Balance execution speed with longer term strategic goals.
- Exploit native ServiceNow to avoid and reduce technical debt.
- Use existing reporting sources.
- Developing core reporting capabilities for processes to self-serve and consume.
- Ensuring that all delivered solutions and data security controls meet Governance and control requirements, and that all solutions meet internal and external audit requirements.
Your skills and experience
- Demonstrable Experience of ServiceNow CMDB and CSDM. ( 12+ years )
- Good understanding of Asset and Configuration Management within ITIL.
- Proven Experience of delivering solutions for improving Operational Effectiveness.
- Proven Experience of successfully managing data quality in ServiceNow.
- Proven Experience of creating and updating Documentation to support Users and Data Governance.
- Experience of creating reports and using technologies like Excel and SQL.
- Excellent communication and relationships skills, both written and verbal, ability to work effectively in virtual teams across multiple locations
- Strong analytical capabilities
- Used to working to tight deadlines and identifying problems at an early stage
- Expected experience in ServiceNow is minimum of 3 years
