CMDB Analyst II, IT Asset Management

Job Purpose

Intercontinental Exchange, Inc. (ICE) presents a unique opportunity to work with cutting-edge technology and complex business challenges in the financial sector. As a team member, you will be responsible for maintaining the health and stability of production systems and applications. This role demands a proactive approach to incident management, system monitoring, and deployment coordination, ensuring uninterrupted service delivery and operational excellence across ICE's global infrastructure.

Roles and Responsibilities

Monitoring & Incident Management

• Monitor systems and applications within the ICE Data Services production environment.
• Diagnose and resolve incidents using run-books and technical knowledge.
• Escalate unresolved issues to internal and external teams for resolution.
• Participate in production conference bridges and chats to address live incidents.
• Ensure timely updates and closure of incident tickets per company standards.

Problem Management

• Investigate root causes of incidents and document findings.
• Collaborate with Development and QA teams to implement corrective actions.
• Ensure all incident tickets are accurately updated and closed with complete details.

System & Application Readiness

• Perform scheduled application and infrastructure availability checks.
• Maintain and update operational documentation and run-books.
• Configure monitoring tools and alarms to ensure proactive issue detection.

Deployment Management

• Approve and execute production deployment tasks during maintenance windows.
• Coordinate with relevant teams to ensure successful and error-free deployments.

Collaboration & Communication

• Interface effectively with cross-functional teams across IT and business units.
• Maintain clear and professional communication in Business English.
• Share knowledge and contribute to team learning and morale.