Area Activities expected to be performed by a Lenskart Cluster Optometrist
Store Visit
- Must visit assigned stores in Lenskart uniform and manage the complete Technical and
Functional part of Lenskart stores.
In Store Duty
- Act as a Mentor and Coach to Fresher Optometrists. Help them with Sales Pitch,
Technical Dispensing Guidance, Troubleshooting, Customer Query Handling etc.
- Must also work as a store optometrist during busy hours, high sale days or to cover
shifts of those who are on leave. Check eye test, QC drawers, Wooqer entries, CL expiry,
merchandise, Instrument calibration, KMT products etc.
- To ensure the Store NPS is achieved by training, troubleshooting, tracking detractor and
lead by example
Manpower
- To welcome new talent from market, conduct interview and on board. Initiation Prepare
and conduct meetings with respective AOMs to discuss reviews, performance or
proposals
Training
- For new staff - Undertake regular reviews, analyse SOPs such as eye test, quality check,
dispensing, contact lens, troubleshoot, deliver to measure the impact of training on
store performance. Identify and Train the Store staff to help them achieve their goals
Audit
- Periodically audit their eye test and dispensing performance
Team Leader
- Wear multiple hats of Team leader, Bench, Senior, Consultant Optometrist to support
store team
Revenue
- Maximise In-Store Revenue through Optometrists through continuous training, periodic
reviews, increasing number of eye tests done at store and reducing returns
Team Work
- Work as a member of Business Team to accomplish goals and objectives. Participate in
regional, departmental, executive, operational meeting as appropriate
Documentation
- Maintain documentation and Report daily to PS regional manager on store visit
Summary
Working Hours
- Same as store shift and as per business needs. Must work on weekends and public
holidays to support store business
