Cluster Operations Manager - Multi-unit (Coworking/Hospitality)

Prerequisites for the Job Role:

• Bachelor's degree in a relevant field with 10-14 years of experience in multi-property operations, hospitality management, or commercial real estate.
• Proven experience in leading teams and driving operational excellence.

Roles and Responsibilities:

Operational Excellence & Guest Hospitality

• Oversee all day-to-day operations, ensuring every property maintains the highest standards of cleanliness, security, and maintenance.

• Champion a hospitality-first mindset across all teams to deliver an exceptional and welcoming experience for every member and guest.

• Manage property budgets and control costs to meet financial targets without compromising on service quality.

• Ensure 100% adherence to all operational processes, including timely expense approvals and payment collections.

Client Experience & Community Engagement

• Drive superior client satisfaction scores across all properties by proactively identifying and resolving client pain points.

• Act as a senior point of contact for key members and clients, building strong relationships and effectively handling high-level escalations.

• Lead the team in the timely resolution of all client requests, upholding a 24-hour service level agreement.

Strategic Leadership & Team Development

• Lead, mentor, and develop a team of Property Managers and other direct reports, fostering a people-centric, high-performance culture.

• Drive continuous improvement initiatives in people, processes, and property, documenting and sharing best practices.

• Manage the full lifecycle of new property launches, from pre-launch planning to successful post launch execution.

Interested candidates can share their updated resumes at [Confidential Information] or 9289976730