Cluster Operations Manager

Responsibilities

Operational Matrix - Service Delivery & Productivity:

• Ensure process are followed as per rolled out SOP.
• Discrepancy Management across LOBs
• TAT adherence for inward and policy issuance
• Ensure Productivity (capacity utilization) to be 100%+
• Quality control
• Strengthen Operations control and cost containment
• Satisfactory Audit score for the branch.
• Manager review audit for their region
• Banking Control and Reconciliation closure
• Petty Cash management
• Cost control opportunities
• All the compliance and audit registers are maintained as per process

Customer Centricity:

• Effective resolution of customer queries received by the branch

People Engagement & Branch Activities:

• Own the branch Sales support and effective coordination with the central team. To be responsible for all the respective branch activities
• Thorough Understanding of the Products, Processes and Systems.
• Ensure process changes are effectively shared and discussed with other stakeholders in their region
• Timely Archival

Project and Initiatives:

• IMD / Sales team Training - Organize training on regular interval for our process and system updates and UW guidelines
• Initiatives closure - Need to identify the process / system improvement and deliver through of iThink platform till closure
• Capacity Utilization - Effectively manage the ops resources and organize the load sharing management.
• UAT Feedback - Timely deliver the UAT feedbacks.