Job Description
Reporting to: Regional Head / GM - Operations
Kra
Customer Service
Sales Budgets
Stocks Control
Process Improvements Standardization (SOPs)
People Management Training / Retention
Strong follow up on Customer Satisfaction Index
Strategic alliance Business Development
Knowledge, Skills Abilities
Effective communication influencing skills
Sales Profit Analysis
Customer Engagement
Market Analysis
Qualifications Exposure
Diploma in Any Catering Course/ Diploma in Hotel Management/ BHM
Min 10 to 15 years of experience in handling a set of FB Retail units
F B Retail or related industry exposure
Salary Upto 1.25 lakhs CTC
Duties Responsibilities
Manage a cluster of outlet operations along with Area Managers with clear targets guidelines.
Responsible for upkeep development of outlet Operations
Responsible for visiting, checking, reporting for well-controlled operations and customer service level of outlets in their allocated area.
Conduct weekly meetings with Area Managers to do an analysis on outlets performance and setting the agenda for the succeeding weeks.
Periodically conduct performance review for the Area Managers based on pre-defined agreed upon parameters.
Responsible for growth development of the Area Managers through continuous feedback training sessions.
Ensures effective action planning through root cause analysis, creation and execution of action plan, and scheduled follow-ups that drive accountability
Drives fast, friendly impressive Service with Speed through focus on report analysis, staffing and deployment, Team Service execution, visible and active management and standards execution
Actively coaches for continued improvement in restaurant excellence with specific focus on execution of systems and processes
Manage Outlet profitability as per budgets.
Evaluates margins and identifies roadblocks to outlet profitability and takes appropriate action for solving issues
Influences outlet managers on the value of the people development component of their business plan and provides guidance on organizational structure and succession planning.
Monitor Outlet hiring adhering to budget.
Manage staff attrition levels to below acceptable levels.
Ensure Outlets training implementation.
Closely monitor Outlets SOPs implementation.
Coordinates on effective implementation of new product introductions new restaurant openings.
Responsible for outlet audit and process adherence.
Retail stock audit and control.
Control pilferage of cash and stock at all outlets.
Address customer complaints and take necessary steps to reduce them.
Grow the bulk / corporate sales linked to the stores.
Monitor Store Repairs Maintenance. Ensure Preventive maintenance is carried out with the help of maintenance executives in order to keep the MR cost within budget.
Follow store LSM schedules and get same stores sales growth to 15% YOY.
Closely monitor all external customer service feedback mechanisms and make appropriate analysis.
Work closely with other support functions for smooth franchise retail operations.
To manage outlet wastage less than 0.25 % on cost price.
Should ensure that Company assets provided to the store is maintained well.
Competitor analysis conducted on a regular basis.
Coordination with the Franchisee owners and workout the plan to reduce the cost and enhance the business.
This job is provided by Shine.com
