Cluster Manager - Pre Sales

Job Description

Be responsible for planning and executing the city-level targets along with your own OKRs

Handling a team of team leaders and 30 to 50 sales members

Be responsible to ensure that key productivity input metrics are met

Ability to preempt business risks and figure out a mitigation plan

Require strong analysis of various business parameters to figure out growth opportunities

Be responsible for leading and closely tracking experiments / pilots, if any, that are run time to time.

Be responsible for customer visits, revenue and cost of the team

Be responsible for training, attrition and hiring of tele-sales team members

Work closely with cross-functional teams, including sales, HR and product.

Ensure the team is involved in effective communication of product features and benefits.

Engage with clients during the tele-sales process to address inquiries and provide additional information.

Build and maintain strong relationships with potential clients.

Gather feedback from sales interactions and use it to improve presales strategies and materials.

Communicate customer insights to relevant teams for continuous improvement.

Take responsibility for real-time call queue management in order to ensure hygiene of input metrics.

EXPERTISE AND QUALIFICATIONS

Qualification should be MBA

5-7 yrs of relevant experience in handling a team inside sales.

Strong analytical and problem-solving skills.

Excellent communication and presentation skills.

Ability to work collaboratively in a team environment.

Track record of over-achieving targets

Experience in driving productivity & performance metrics goals

Experience working with Salesforce.com or similar CRM would be an added advantage

Ability to multitask, prioritize, and manage time effectively

Display a high level of professionalism, integrity, and maturity.

Understanding of home interiors domain will be an added advantage