Cluster Manager - Operations

Designation: Cluster Manager - Operations

Department : Operations

Location : Hyderabad

Experience : 10 -14 years

Prerequisites for the Job Role:

• Bachelor's degree in a relevant field with 10-14 years of experience in multi-property operations, hospitality management, or commercial real estate.

• Proven experience in leading teams and driving operational excellence.

• A natural passion for hospitality and a deep understanding of what creates an outstanding client experience.

• Strong financial acumen and experience with budget management and cost control.

• Excellent communication and interpersonal skills, with a track record of building strong client

relationships.

Roles and Responsibilities:

Operational Excellence & Guest Hospitality:

• Oversee all day-to-day operations, ensuring every property maintains the highest standards of

cleanliness, security, and maintenance.

• Champion a hospitality-first mindset across all teams to deliver an exceptional and welcoming

experience for every member and guest.

• Manage property budgets and control costs to meet financial targets without compromising on

service quality.

• Ensure 100% adherence to all operational processes, including timely expense approvals and

payment collections.

Client Experience & Community Engagement:

• Drive superior client satisfaction scores across all properties by proactively identifying and

resolving client pain points.

• Act as a senior point of contact for key members and clients, building strong relationships and

effectively handling high-level escalations.

• Lead the team in the timely resolution of all client requests, upholding a 24-hour service level

agreement.

Strategic Leadership & Team Development:

• Lead, mentor, and develop a team of Property Managers and other direct reports, fostering a

people-centric, high-performance culture.

• Drive continuous improvement initiatives in people, processes, and property, documenting and

sharing best practices.

• Manage the full lifecycle of new property launches, from pre-launch planning to successful post-launch execution.

Interested candidates may also share their resumes via WhatsApp at +91 9220103897