Cluster Manager - Operations

Designation: Cluster Manager - Operations

Department : Operations

Location : Hyderabad

Experience : 10 -14 years

Prerequisites for the Job Role:

Bachelor's degree in a relevant field with 10-14 years of experience in multi-property operations, hospitality management, or commercial real estate.

Proven experience in leading teams and driving operational excellence.

A natural passion for hospitality and a deep understanding of what creates an outstanding client experience.

Strong financial acumen and experience with budget management and cost control.

Excellent communication and interpersonal skills, with a track record of building strong client

relationships.

Roles and Responsibilities:

Operational Excellence & Guest Hospitality:

Oversee all day-to-day operations, ensuring every property maintains the highest standards of

cleanliness, security, and maintenance.

Champion a hospitality-first mindset across all teams to deliver an exceptional and welcoming

experience for every member and guest.

Manage property budgets and control costs to meet financial targets without compromising on

service quality.

Ensure 100% adherence to all operational processes, including timely expense approvals and

payment collections.

Client Experience & Community Engagement:

Drive superior client satisfaction scores across all properties by proactively identifying and

resolving client pain points.

Act as a senior point of contact for key members and clients, building strong relationships and

effectively handling high-level escalations.

Lead the team in the timely resolution of all client requests, upholding a 24-hour service level

agreement.

Strategic Leadership & Team Development:

Lead, mentor, and develop a team of Property Managers and other direct reports, fostering a

people-centric, high-performance culture.

Drive continuous improvement initiatives in people, processes, and property, documenting and

sharing best practices.

Manage the full lifecycle of new property launches, from pre-launch planning to successful post-launch execution.

Interested candidates may also share their resumes via WhatsApp at +91 9220103897