Job Description
Location: Multiple Locations
Reporting To: Assistant Vice President - Sales
Role Summary
The Cluster Spa Manager is responsible for overseeing the operations, financial
performance, and team management of multiple ODE Spa Wellness outlets within a
designated cluster. This leadership role involves strategic planning, revenue
optimization, ensuring consistent service quality, implementing wellness standards, and
maintaining brand integrity across locations. The role demands a balance of operational
excellence, guest satisfaction, and people development.
Key Responsibilities
- Business & Financial Management:
- Take complete ownership of Profit & Loss (P&L) for all assigned outlets.
- Analyze revenue reports, control costs, and implement strategies to increase
profitability.
- Monitor sales performance, identify trends, and drive initiatives to achieve and
exceed revenue targets.
- Prepare and present timely financial and operational reports to the leadership
team.
- Operational Excellence:
- Oversee day-to-day functioning of each spa outlet to ensure seamless guest
experience and adherence to brand standards.
- Ensure consistent implementation of company SOPs and wellness protocols
across all locations.
- Conduct regular audits to assess service quality, cleanliness, hygiene, and safety
compliance.
- Monitor stock and inventory levels, reduce wastage, and ensure timely
procurement.
- Team Leadership & Development:
- Lead, coach, and mentor Spa Managers and their teams to maintain high levels
of motivation and performance.
- Identify training needs and facilitate ongoing skill enhancement programs for
spa staff.
- Drive a culture of ownership, professionalism, and continuous improvement
across the cluster.
- Guest Experience & Relationship Management:
- Foster strong client relationships to enhance guest retention and satisfaction.
- Monitor and improve Net Promoter Score (NPS) and address any service-
related escalations promptly.
- Encourage and implement feedback-driven service enhancements.
- Marketing & Brand Promotion:
- Collaborate with marketing teams to conceptualize and execute local
campaigns and promotions.
- Drive visibility and footfall through strategic tie-ups, wellness events, and
seasonal offers.
- Ensure consistency in visual merchandising, promotional communication, and
brand representation.
Requirements
Key Skills & Competencies:
Multi-unit Spa Operations Management: Ability to efficiently oversee multiple
outlets and align them with business goals.
Leadership & Team Training: Strong mentoring skills with a focus on team growth
and performance.
Strategic & Analytical Thinking: Ability to plan long-term strategies backed by data
and market understanding.
Financial Acumen: Proficiency in budgeting, forecasting, cost control, and revenue
management.
Customer Service Orientation: Passionate about delivering exceptional guest
experiences and handling client relationships with care.
Problem-solving: Quick and effective decision-making in dynamic and service-
oriented environments.
check(event) ; career-website-detail-template-2 => apply(record.id,meta) mousedown=lyte-button => check(event) final-style=background-color:#6875E2;border-color:#6875E2;color:white; final-class=lyte-button lyteBackgroundColorBtn lyteSuccess lyte-rendered=>
