Job description
Key Responsibilities
Driving Sales and Customer Service
- Driving and ensuring to meet or exceed the sales plan of the respective territory monthly/ quarterly and annually
- Driving and focusing on providing the customer services thereby increasing the Net Promoter Score (NPS) for the store
- Drive culture of high sales performance expectations, i.e. SALES Leadership
- Motivates and inspires field team to drive for results.
- Review financial performance at regional level to identify improvement opportunities.
- Serve as critical strategy planning link between Corporate and the field organization.
- Translate corporate goals including financial returns, sales growth and market share, into
- business plans.
- Assess field capability and establish performance priorities at group level
Manpower Planning & People Development
- Working with the HR team and the Store Manager in ensuring staffing levels are adequate to effectively operate the store
- Direct responsibility for professional development of Lenskart Associates
- Assess and prioritize advanced management skill gaps including those related to design and implementation of business plans, forecasts, financial analysis, associate development and communication.
- Conduct two-way, formal and informal performance evaluations of Lenskart Associates which review professional development needs and accomplishments as well as overall achievement of management objectives
- Responsible for establishing a culture that embraces diversity and maximizes the learnings from diverse team.
- Overall responsibility for associate development
Managing P&L of the Assigned Stores
- Managing the top and bottom line effectively of the assigned territory and stores
- Responsible for reducing shrinkage
- Managing the productivity of the staff
- Using cost effective methods to ensure productivity of the respective territory
Managing and Maintaining High Standards of Retail Operations
- Audit stores
- Coaching the Store staffs
- Motivate staff through sales discussions
