Cluster Head - Tele Annual and Servicing

Indiamart Intermesh Limited

Noida

3-8 Years

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Posted 18 hours ago
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Job Description

Job Responsibilities:

Client Experience: Lead the servicing cluster to deliver an exceptional client service experience, ensuring every interaction leaves a lasting impression.
Revenue Ownership: Take charge of the Profit & Loss (P&L) for the entire cluster, identifying opportunities for revenue maximization and executing strategies to increase upsells.
Team Development: Build and nurture highly motivated teams, fostering an environment of growth and excellence.
Feedback Gathering: Engage in in-depth client interactions to gather insights into processes and products, providing valuable feedback to internal stakeholders.
Innovative Solutions: Utilize data-driven insights to design and implement innovative servicing solutions, enhancing efficiency and client satisfaction.

Candidate Attributes:

Team Leadership: Demonstrated ability to effectively manage and develop large teams, fostering a culture of collaboration and excellence.
Decision-making: Capacity for quick and impactful decision-making, ensuring timely resolutions to complex challenges.
Communication: Strong communication and motivation skills, capable of inspiring teams and aligning them towards common goals.
Multitasking: Proficiency in multitasking and prioritizing tasks, maintaining focus on both strategic objectives and day-to-day operations.

More Info

Job Type:

Permanent Job

Industry:

E-Commerce Platforms

Role:

Area /Territory Sales Manager, National Sales Manager, Regional Sales Manager

Function:

Sales/Business Development

Employment Type:

Full time

Open to candidates from:

Indian

About Company

Indiamart Intermesh Limited

IndiaMART is India’s largest online B2B marketplace, connecting buyers with suppliers. With a 60% market share of the online B2B Classified space in India, the channel focuses on providing a platform to Small and medium Enterprises (SMEs), large enterprises as well as individuals. Founded in 1999, the company’s mission is ‘to make doing business easy.
Over the last 28 years, we have been continuously evolving our platform using sophisticated business-enablement technologies to make doing business easy. Our credo, 'to make doing business easy', appropriately depicts our approach. With 104 million product offerings and 7.8 million responsive supplier base, we provide ease and convenience to our 187 million buyers. Our IPO was a thumping success in 2019, reaffirming the trust of our users and investors alike.
IndiaMART has been the proud recipient of the 'Most Promising Company of the Year” at the CNBC Awaaz CEO Awards in 2019, ‘Video Content in a Business Website- Special Mention’ at Video Media Awards and Summit 2019, ‘Best Online Classified Website’ at Drivers of Digital Summit & Awards 2018, ‘Best Business App Award’ at GMASA 2017, ‘Special Contribution Award’ at WASME – Super SME Awards 2016, Manthan Award South Asia and Asia Pacific 2013 under the ‘E-business and Financial Inclusion’ category and Red Herring 100 Asia Awards 2008.
IndiaMART has over 5,186 employees located across 61 offices in the country. We look forward to having you as a part of the team.

Job ID: 107290617

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